Cindy M Email and Phone Number

• Generated quotes, processed orders, and ensured efficient order fulfillment for new and existing customers. • Provided exceptional support to existing customers with replacement part inquiries, driving repeat business. • Managed and updated product databases with accurate pricing information within the Salesforce system. • Leveraged Salesforce data to generate sales reports, analyze pipelines, and create sales forecasts for the operations team. • Contributed to marketing initiatives by creating targeted email campaigns and maintaining accurate customer contact information. • Ensured optimal efficiency by managing the customer database, opportunities, reports, and customizing objects and fields.• Responded to customer inquiries and complaints in a timely and professional manner, ensuring customer satisfaction and resolving issues effectively. • Followed up with existing customers to gather feedback, identify potential needs, and foster strong customer relationships.

• Welcome customers warmly and professionally, understanding their shipping and service needs.• Answer questions clearly about The UPS Store's shipping options, printing services, and other offerings.• Help customers pack and ship items securely, ensuring safe arrival at their destination.• Operate printers, copiers, fax machines, binding equipment, and laminators to fulfill customer requests.• Promote and sell retail products like mailbox rentals, notary services, and passport photos.• Maintain store inventory levels and keep shelves stocked for customer convenience.• Troubleshoot basic issues with store equipment and software to keep operations running smoothly.

• Partnered with business leaders to define and fulfill their staffing needs.• Developed and implemented targeted recruitment strategies to attract top talent.• Utilized data analysis to identify gaps, track metrics, and inform recruitment efforts.• Designed and implemented referral programs to promote internal sourcing and reduce costs.• Fostered relationships with universities and colleges to build a talent pipeline.• Partnered with agencies to secure diverse candidate pools and negotiated contracts.• Screened resumes, conducted initial interviews, and shortlisted qualified candidates.• Managed the recruitment process within Workday, including job creation, scheduling, and closure.• Negotiated salary and benefits packages, extending offers to top candidates.• Prepared employment contracts and offer letters for successful hires.• Acted as a liaison between hiring managers and HR, ensuring adherence to SOPs.• Secured recruitment funding from local government bodies (where applicable).• Represented the company at career fairs and events to promote employer branding.Training and Development• Partnered with leadership to identify training needs and develop programs aligned with business goals.• Collaborated with government agencies to secure training funding opportunities.• Coordinated with internal resources, trainers, and vendors to design and deliver effective programs.• Partnered with internal trainers to leverage Workday for scheduling and tracking completion.• Developed and distributed annual training calendars, managing group training sessions.• Collaborated with the global training team to support local initiatives.• Analyzed audit findings and implemented corrective action plans for continuous improvement.

• Employee Records Management: Maintained and updated employee and leave records, ensuring accuracy and compliance. • Benefits Administration: Administered employee benefits programs, including health insurance, special event gifts, and enrollment assistance. • Contract & Documentation: Prepared employment contracts and letters, managing creation, revision, and distribution. • Internship Programs: Partnered with schools to establish and manage internship programs, facilitating a strong talent pipeline. • Recruitment Support: Assisted with recruitment efforts by screening resumes, scheduling interviews, and providing administrative support to the hiring team. • Global Mobility: Facilitated overseas employee transfers, including work visas, relocation logistics, and immigration support, ensuring a smooth transition. • Event Management: Coordinated and planned office activities and events, fostering a positive work environment. • Internal Communication: Developed and updated the company newsletter, keeping employees informed about company news and events. • Travel Management: Managed travel logistics (hotel reservations, transportation, catering) for conference attendees, ensuring a seamless experience. • New Hire Onboarding: Conducted thorough background checks and pre-employment medical check-ups for new hires. Collaborated with IT to set up and deactivate employee email accounts. Led comprehensive onboarding programs, integrating new hires into the company culture. • Training & Development: Identified training needs for employees and the organization through assessments. Managed training records and ensured adherence to the training budget. • Payroll Support: Assisted with payroll processing, contributing to accurate and timely employee compensation.

• Managed all aspects of office services, including ordering supplies, maintaining equipment, and coordinating maintenance and repairs.• Streamlined office operations by developing and implementing efficient filing systems, ensuring compliance with company policies.• Oversee petty cash, meticulously tracking expenses and reconciling accounts for accurate financial records.• Negotiated contracts with vendors, securing the best pricing and terms for office supplies, equipment, and services.• Managed office supplies and equipment inventory, placing orders, and maintaining functionality.• Monitored office contracts, ensuring timely renewals and adherence to all contractual obligations.• Planned and coordinated office activities and events, fostering a positive work environment.• Developed and managed the office administration department budget, adhering to financial constraints.