Cindy Malczewski Email & Phone Number

Chicago, Il, Us

Joliet, Illinois

Support and manage network of 700+ Windows (2012, 2016, 2019) servers. Responsibilities include server deployment, maintenance, upgrades, security patching, certificate management, and backup. Utilize processes and tools to support environment; VMWare, Active Directory, SCOM, IIS, LanDesk, Thycotic, Rubrik, Service Manager. Partner with Information Security to review and resolve security vulnerabilities and address SOX/PCI compliance gaps.Create procedural and support documentation. Assist with internal audits to maintain regulatory compliance. Participate in Disaster Recovery exercises using Recovery Point. Practice excellent working and customer service skills. Extremely detail oriented. Familiar with ITSM processes and procedures.

Arlington Heights, Illinois

As a Citrix System Operations Manager (non-people), (4 years) I practice Agile methodology while working with application developers to provide support for in-house application maintenance releases. My primary responsibilities are to Assist in the daily technical support duties for Citrix 6.5, 7.x in AWS Cloud environment including installed & streamed published applications, Citrix profile management and client/receiver support spanning multiple farms and environments.I am also a resource for LOB Application Disaster Recovery Exercises and occasionally manage VMWare VDI desktop pool and support tasks.

Greater Chicago Area

• Lead deployment resource utilizing Microsoft System Center Configuration Manager (SCCM) 2012/2007 for software/security deployments, device inventory and reporting.• Assisted with patch management for monthly Microsoft Patches using Software Update Point (SUP) and 3rd party security vulnerabilities (i.e. Chrome, Firefox and Adobe products)• Package application using AdminStudio InstallShield or PowerShell templates.• Train and mentor new SCCM administrators with deployment standards and procedures.I provided support for 55,000+ devices on both Win7/10 OS across 5 countries. Partnered with application owners/developers to package, UAT and deploy approx. 2000 applications successfully to ensure positive end user experience.I was also responsible for maintaining numerous concurrent enterprise deployments using complex queries in a phased approach with minimal impact to customers.I especially enjoyed training and mentoring SCCM administrators on deployment standards and procedures and providing Level III support for Help Desk/Desktop Engineers/Application owners to evaluate application deployments and client health issues using SCCM/Nomad logs.

Mettawa, Illinois

• Partnered with application groups to assist with new development, deployment strategies and code changes using AdminStudio InstallShield for packaging and System Center Configuration Manager 2007 for deployment. • Level III support for Help Desk and Field Services to evaluate application deployments and client health issues using SCCM/Nomad logs.• Teamed up with network, local site IT and application owners to converted legacy Household architecture to the HSBC architecture with new image, authenticating to new domain and using SCCM for software distribution.

Prospect Heights, Illinois