Process and investigate auto claims. Confirm coverage. Determine Liability. Obtain recorded statements, set method of inspections and schedule rental reservations. Evaluate members needs and provide solutions to move claims to completion. Negotiate total loss settlements.

Wells Fargo Home Equity, Colorado Springs CO. 2009 to 2018Home Equity Mortgage Processor 2011-2018SAFE NMLSR ID: 766380• Processed Home Equity applications from initial submission through funding• Managed large pipeline ensuring that loan conditions were met and loans were ready for funding. Scheduled loan closing with the customer, title company and branch. • Request the proper… Show more Wells Fargo Home Equity, Colorado Springs CO. 2009 to 2018Home Equity Mortgage Processor 2011-2018SAFE NMLSR ID: 766380• Processed Home Equity applications from initial submission through funding• Managed large pipeline ensuring that loan conditions were met and loans were ready for funding. Scheduled loan closing with the customer, title company and branch. • Request the proper income documents to start the underwriting process and complete an initial income review using the underwriting analysis tool and the 5C’s of credit. • Educated customers regarding programs, rates, policies, loan procedures and underwriting requirements resulting in highly informed and satisfied customers• Liaison between various departments and customers. • Upsold and cross sold to customers that resulted in better relationships. Provided excellent customer service to external and internal customers by listening and understanding the customers concerns and taking action to satisfy their needs.• Detailed financial credit data to ensure procedures and guidelines were met. Received awards for attaining top loyalty scores from customer surveys. Show less

Wells Fargo Bank –Colorado Springs, CO. 1993-2009Personal Banker/Business Specialist • Sold bank products and services to personal and business customers to fit their needs.• Met and exceeded sales goals• Provided excellent customer service to external and internal customers by listening and understanding the customers concerns and taking action to satisfy their… Show more Wells Fargo Bank –Colorado Springs, CO. 1993-2009Personal Banker/Business Specialist • Sold bank products and services to personal and business customers to fit their needs.• Met and exceeded sales goals• Provided excellent customer service to external and internal customers by listening and understanding the customers concerns and taking action to satisfy their needs.• Processed auto loans, personal loans, home equity lines and home equity loans from initial submission through funding Managed customer portfolios• Maintained customer relationships and cross sold all bank products.• Developed and maintained partner relationships. Show less