Cindy Martelli Email & Phone Number

Woodbury, MN

• Exceptional 98% Customer Service Quality Score maintained over 5 years
• Customer Strategy Subject Matter Expert
• 4 years of handling escalated/supervisor issues
• Yellow Belt Certification (in process)
• Forms Project Co Leader- collaborating with Subject Matter Experts, Managers and Peers to identify best practices, process improvements and procedures.
• Trained Death Claim Processor/Underwriter

Woodbury, MN

• Process transactions in record keeping system and provide information on annuity contracts.
• Mentor Training
• Annutized payout options, death reporting, placing in non-paying status, and assisting with basic contract information
• Successful performance for Veteran Customer Service Specialists
• Metrics scored on: Service Quality, Time Management, Producer and Average Handle Time

Maplewood, MN

• Placement of new product to enhance store sales
• Sale set up / take-down and department floor moves
• Back stocking, filling in stock, taking inventory, and compiling clearance items
• Maintain corporate standards and protocol, and provide customer service

Maplewood, MN

• Place new product and set sales floor according to corporate standards
• Track month to month brand sales and personal sales
• Train store employees on the I.N.C. Brand
• Meet with vendors
• Attend monthly televised training and meetings
• Train colleagues regarding promotional events and promoting the brand within the store

Eagan, Minnesota

• Administrative duties to support line and staff management to focus on goals and objectives
• Assisted in creating training material and presentations for the annual Employee Giving Campaign
• Handle confidential information while processing grant applications, volunteer and other forms
• Prepare material from rough drafts to final format that contained technical terminology
• Assemble and analyze information to prepare reports, manuals, and agendas
• Compile minor statistical data; may format in reports for management review