Cindy Marves Email & Phone Number

Houston, Texas, United States

• Collaborated on the GTM strategy for a new podcast by working alongside other interns through competitor research and analysis, identifying target markets, and creating a launch plan.• Designed a comprehensive social media strategy for the podcast series, including topics, goals, and metrics, and built a schedule for promoting episodes via Social Media.• Created and presented a marketing deck with ancillary documents for company executives, which included metrics to measure the success of the company's podcast and the detailed social media strategy.• QA'd social media posts for our healthcare clients, reported on weekly engagement metrics and insights gleaned from social media listening tools, and used knowledge of our client's brand voice to create post ideas and measure their effectiveness with the use of Sprinklr.

Houston, Texas, United States

• Collaborated on the development and execution of digital marketing campaigns from start to finish by researching new products, performing competitor analysis, and developing new marketing materials to increase product awareness.• Produced marketing collateral such as website copy, social media posts, and email marketing content.• Reviewed online and social media marketing efforts to ensure that client brand standards and accuracy were met, resulting in 100% compliance.• Analyzed website and social media analytics to provide insights on how to improve campaign performance.• Gained experience in A/B testing and using marketing automation tools.

Houston, Texas, United States

•Successfully onboarded and managed a portfolio of clients while developing and executing on successful go-to-market strategies andachieving customer satisfaction and retention goals.• Demonstrated expertise in managing customer relationships, identifying customer needs and requirements, and delivering customerfocusedsolutions.• Proven ability to manage and grow customer accounts, identify up-sell and cross-sell opportunities, and generate newbusiness.• Transferred service issues to the appropriate internal teams, escalating when needed, and ensuring customer satisfaction.

Houston, Texas, United States

• Answered phones and greeted clients in a professional and welcoming manner.• Assisted with office organization and maintained a clean and organized work environment.• Provided clerical support to other departments as needed.• Demonstrated excellent customer service skills.• Proven ability to handle multiple tasks simultaneously.

Houston, Texas Area

• Food Service Representative that is responsible for providing a well-stocked and maintained department while providing superior customer service.• Responsible for preparing, packaging, and merchandising fresh product daily while maintaining all department and food safety / sanitation standards.

Houston, Texas Area

• Greet patients and provide excellent patient care; check patients in and out.• Schedule patient’s appointments; actively work to reschedule as openings are established.• Acquire medical history and chief complaint of patient.• Verify insurance information.• Administrative duties for this position include faxing, copying, making phone calls, preparing patients’ medical records, scanning, and entering extensive data in the office’s computer system.

Houston, Texas Area

• Achieve optimal performance from employees by communicating and role modeling job duties and customers service• Actively participate in the selection, orientation, training and development of associates• Stay well informed and aware of staffing needs, while continuously anticipating future needs• Maintain café financials to include cash controls/procedures• Apply cost balancing knowledge in all daily operations of the café• Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures• Consistently monitor that all employees are following company protocol and guidelines

Houston, Texas Area

• Answered telephones, screen and forward calls, providing information, taking messages and scheduling appointments• Performed administrative support tasks such as proofreading, transcribing handwritten information, invoicing, balance sheets and creating spreadsheets and other documents• Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations• Filed and maintain records• Transmitted information or documents to customers, using computer, mail, or facsimile machine• Scheduled appointments and maintain and update appointment calendar• Analyzed data to determine answers to questions from customers or members of the public

Houston, Texas Area

• Acted as an Account Manager for Turkish Airlines• Supervisor of Ticket Counters and Gate• Helped Resolve Issues between Ticketing and Reservations Departments• Work directly with Passengers and provided great customer service and care• Speak directly with Captains and Purser about load sheets and flight plans for the day to day operations