Cindy Mccullough Email and Phone Number
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Professional Services and Customer Success leader specializing in SaaS, with over 17 years of customer services experience. Results-driven and relationship focused, providing an exceptional customer experience throughout the lifecycle.Focused on driving company growth, solving complex business challenges, improving process efficiencies, decreasing project time to value, and increasing customer retention.
Coursedog
View- Website:
- coursedog.com
- Employees:
- 143
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Senior Director, Professional ServicesCoursedogBroomfield, Co, Us -
Senior Director, Customer SuccessCoursedog Jul 2024 - PresentNew York, Ny, Us -
Director Of Professional ServicesCoursedog Jul 2023 - Jul 2024New York, Ny, Us -
Project Management, ManagerCoursedog Sep 2022 - Jul 2023New York, Ny, Us -
Project Management, Team LeadCoursedog Aug 2021 - Sep 2022New York, Ny, Us -
Senior Project ManagerCoursedog Aug 2020 - Aug 2021New York, Ny, Us -
Manager, Network EnablementCenturylink Jun 2020 - Aug 2020Monroe, La, Us -
Senior Project ManagerCenturylink Feb 2018 - Jun 2020Monroe, La, Us• Project manage the market expansion program to build out the network and bring buildings on net• Responsible for tracking, reporting, and status updates for network expansion efforts to ensure the field and implementation teams can complete builds efficiently• Manage all tool and application development for the strategic access team• Communicate all status updates and progress to executive team -
PlannerLevel 3 Communications Apr 2016 - Feb 2018Broomfield, Colorado, Us• Partner with sales and solutions architect team to scope out projects for customer off-net access• Responsible for continually migrating Starbucks stores over to their preferred access, negotiating rates for thecustomer, and working with vendors to meet client expectations• Work with carrier relations team to onboard new vendors, negotiate pricing and offerings -
Integration Project ManagerGoogle May 2014 - Mar 2016Mountain View, Ca, Us• Led client implementation process of the attribution product through discovery, tagging, data collection, validation, report configuration and generation• Conducted client discovery sessions to address business needs and define data requirements in order to collect all marketing activity • Configured reports in the product to track and measure cross-channel campaign effectiveness and optimize results• Created project plans to ensure milestones were achieved on time, project was within scope, and deliverables were on schedule• Led cross-functional teams including tag ops, integration engineer, data scientist, and account management to ensure deliverable completion, accuracy, and client satisfaction • Incorporated offline and online marketing activity and conversion events into product to analyze and optimize holistic marketing plans• Performed data validation of costs, impressions, click and conversion event activity across channels• Managed client expectations and communicated project status and risks internally and to client teams• Conducted weekly status meetings and client trainings • Experience using project management software including Basecamp, Clarizen, Salesforce, and JiraClients: Lenovo, E*TRADE, Domino's, Michaels, Hyatt, DeVry University, Cox Communications, MasterCard, Barclays, Netshoes -
Integration Project ManagerAdometry Sep 2013 - May 2014Mountain View, Ca, Us• Same role and responsibilities as Google Integration Project Manager. Google acquired Adometry in May 2014.Clients: Barclays, Dodge, E*TRADE, Pearle Vision, DeVry University, SeaWorld -
Account ManagerAdometry Feb 2013 - Sep 2013Mountain View, Ca, Us• Analyzed client marketing performance and presented key insights to marketing and executive teams • Advised clients on how to reallocate budgets across and within channels in order to achieve their KPIs• Partnered with clients to provide an understanding of user engagement and activity across all marketing channels • Trained clients on the user interface and attribution methodologyClients: Hyatt, Intuit, Art Institute, South University, ideeli -
Account SupervisorTocquigny Aug 2011 - Feb 2013Austin, Tx, Us• Planned and managed $4.5M annual client budget focused on lead generation and direct response• Owned client relationship and led agency’s highest revenue generating client with AOR relationship • Conducted yearly strategic planning process with client to analyze current market, outline project priorities, define goals and objectives, and allocate annual marketing budget • Responsible for client and account financials, agency revenue projections, client revenue growth, and profitability across all agency disciplines • Proactively introduced new ideas and approaches to optimize digital marketing strategy to improve the client business • Managed teams across agency departments including client services, account planning, media, analytics, creative, and dev• Supported new business growth through client case studies, RFPs, agency pitches, and proposal development• Managed all client projects and responsible for on time and accurate delivery of products• Responsible for QA of final products across devices and browsersClients: Dell, World Vision, Regent University, Lone Star Overnight -
Account ManagerTocquigny Dec 2010 - Aug 2011Austin, Tx, Us• Managed all client and internal communications and led client conference calls• Produced creative, project, and development briefs, client proposals, and statements of work• Created project timelines, defined budgets, and assigned resources from each department to complete projects efficiently and within scope of work -
Account CoordinatorTocquigny Jun 2009 - Dec 2010Austin, Tx, Us• Responsible for internal and client meeting preparations, conference reports, billing, invoicing, and project profitability• Managed 25-30 active projects at a time for the agency’s largest client• Recruited and managed a team of 15 interns across all agency departments each semester -
Executive Assistant & Office ManagerTocquigny Jun 2008 - Jun 2009Austin, Tx, Us• Oversaw all company administrative functions, including office management, event planning, travel booking for employees and clients, and expense reports for the executive team• Coordinated CEO’s schedule, prepared presentations for executive leadership conferences, and supported new business team through presentation development and lead generation -
Bank TellerWells Fargo Bank Aug 2007 - Jun 2008• Responsible for bank transactions, following bank compliance, and meeting quarterly sales goals• Continuously exceeded sales goals and ranked in the top 5% of the Austin market
Cindy Mccullough Skills
Cindy Mccullough Education Details
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University Of Colorado Boulder - Leeds School Of BusinessMarketing
Frequently Asked Questions about Cindy Mccullough
What company does Cindy Mccullough work for?
Cindy Mccullough works for Coursedog
What is Cindy Mccullough's role at the current company?
Cindy Mccullough's current role is Senior Director, Professional Services.
What is Cindy Mccullough's email address?
Cindy Mccullough's email address is cm****@****hoo.com
What is Cindy Mccullough's direct phone number?
Cindy Mccullough's direct phone number is +130374*****
What schools did Cindy Mccullough attend?
Cindy Mccullough attended University Of Colorado Boulder - Leeds School Of Business.
What skills is Cindy Mccullough known for?
Cindy Mccullough has skills like Social Media, Lead Generation, Strategic Communications, Project Management, Content Strategy, Account Management, Advertising, Analytics, Crm, Creative Direction, Digital Marketing, Direct Marketing.
Who are Cindy Mccullough's colleagues?
Cindy Mccullough's colleagues are Danielle Willis, Janet Evarts, Luis Gustavo Mueller De Alcantara, Lauren Saum, Marie Moffitt, Travis Sjodin, Patrick M..
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