Cindy Michael Email & Phone Number

Cornelius, Nc

Providing all of your commercial and residential moving, painting, handyman and cleaning services. Work with local realtors to provide detailed cleaning for clients moving in or out of their home/condo/apartment. Also work with hardwood flooring companies to provide move in/move out preparation and cleanup. Work with new housing construction for detailed cleaning and window washing to have home in ready move-in condition for new homeowners.

Cornelius, Nc

Cornelius, Nc

Utilizing 30+ years of healthcare and leadership experience resulting in the phenomenal growth and success of A+Network• Implemented and provide healthcare services for large UK hospital in England, expanding services from 2 departments to 20 departments in 1 year • Facilitated growth of A+Network company expanding customer service to 24/7/365• Increased profitability by 455% in less than 4 years• Increased staffing from 10 to 150 U.S. employees and independent contractors• Implemented Quality Assurance program and manuals utilizing TA+ reporting capabilities to provide training for QA Editors and transcriptionists• Negotiate contracts with cost-effective benefits for both clients and company• Created Users Manual for TA+ web-based dictation management platform and Transcribe Plus dictation platform for transcriptionists, management team and clients• Created Performance Analysis Reports to provide performance quarterly feedback to clients • Providing excellent Customer Service and client satisfaction utilizing experienced individuals dedicated to document integrity and patient safety • P&L• Analytics• RFPs• HIPAA Compliance, HITECH Act and Meaningful Use • Knowledgeable in BAA (Business Associate Agreement) compliance requirements

Troy, Mi

Implemented Quality Assurance Program to ensure quality and TAT's for healthcare facilities.Operations Quality Manager Managing transcriptionists, quality editors and international quality management staff for a Michigan-based transcription vendor• Assessed and analyzed profitability of each account• Provided Customer Service to all clients on TA+ and Ruby software, working closely with all HIM Directors and Upper Management• Created and utilize on a weekly basis the QA Analysis Reports, analyzing quality, cost and turn-around-times for all primary accounts• Created and implemented methodologies and reporting tools to ensure customer satisfaction• Created and implemented a compilation of site-specific analytical data utilized to assess critical areas quickly. • Developed and implemented MT and QA Policy and Procedures to standardize duties, responsibilities and resolutions.• Published first-ever PJ&A MT Newsletter.• Troubleshoot site-specific quality issues for hospital and clinic clients as well as within the PJ&A organization to quickly appraise situations and implement resolutions to provide excellent customer service. • Implemented training classes as refresher courses for transcriptionists. • Excellent time management and decision making skills to meet deadlines and resolve critical issues quickly.

Project Manager for multi-facility dictation platform implementation. Negotiated contracts with vendors to save over 30% in transcription costs. Implemented new transcription vendors. Developed QA program. Developed and implemented new billing process for transcription services.PROFESSIONAL EXPERIENCEDartmouth-Hitchcock Medical Center, 4/07-7/09Health Information Services Transcription and Record Completion Manager Managed $1.2M budget for outsourcing transcription services including 10M lines of dictation per year at DHMC main campus and 20M ancillary. · Led first-ever DHMC multi-enterprise (Lebanon, Southern Clinics and Cheshire-Keene Medical Center) group project to install the Arrendale dictation platform over a two year period.· Negotiated contracts and implemented two new transcription vendors, saving over 30% on transcription services.· Created and implemented Transcription Quality Review program and Vendor Report Card, including customized reports for productivity and quality assurance, to measure and compare vendors’ quality, cost, and turn-around-times for the purpose of work allocation.· Created and distributed monthly and quarterly Practice Managers Reports for DHMC, demonstrating a breakdown of transcription costs per physician and total departmental costs for transcription services. · Converted cost calculations for vendor services from “per line” rate to VBC (visual black character) rate. This conversion enabled DHMC to pay exact transcription costs, eliminating possible hidden costs in formatting and demographics.· Developed and analyzed cost/benefit comparisons on new and existing vendors.· Developed billing program to bill for services provided by vendor, eliminating hidden costs and providing uniform billing with all vendors.· Managed five employees with performance management duties including but not limited to hiring, coaching, evaluations, training and scheduling.

Recommendation from Barb Warheit:Barb Warheit has sent you a message.Date: 4/06/2011Cindy not only has great qualities for the workplace like organizational skills, management savvy and self awareness, she has courage in life that others can only hope to acheive. She is the epitemy of the great quote she taught me "don't wait for the storms to pass, learn to dance in the rain". Her strength and love of life is admirable and the rewards for all who know her, endless. Although we began as co-workers, I'm proud to now call her friend. Who you are at work is not separate from who you are.........not if you are real .... and Cindy is Velveteen Rabbit "real"! We'll just have to keep on dancin' my friend......