Cindy Monaghan Email & Phone Number

Olympia, Wa, Us

Greater Seattle Area

Fife, Washington, United States

Provide leadership and Human Resource coaching as contracted. Instructional design & development of eLearning, Instructor-led, and Virtual Instructor-led training / learning courses. Key Achievements:* Developed DEI learning program to improve team communication gaps through Interpersonal / Intercultural Communication practices that focus on each employee feeling Seen, Heard, and Valued.* Developed training program to identify and address Workplace Bullying & Abuse.

Kirkland, Wa

Process Improvement– Developed and maintained semi-automated system for quoting group benefits used by multiple independent brokers to process client renewals for approximately 600 employers. Created an integrated system of MS Office and add-on software to redesign the benefit and rate analysis process for brokers. System was developed to address changes in business volume as a result of healthcare reform significantly reducing the time to analyze quotes and prepare client presentations. Healthcare – Researched all community rated health plans available to employers in Washington State. Developed automated reporting that provides plan detail comparisons between carriers for concise broker and employer review. OSHA Recordkeeping – Conduct audits of client L&I injury files against OSHA recordkeeping requirements in preparation for annual summary reports. Advise employers on recordable incidents and proper tracking of statistics.

Greater Seattle Area

Treehouse is a 150-employee non-profit organization serving youth experiencing foster care across Washington State. Responsible for all Human Resource Strategy, Planning and Operations, Organizational Development, Payroll, and Change Management utilizing a people-first approach through a lens of diversity, equity, and inclusion.Key Achievements:* Audit, review, update HR policies and procedures to improve diversity, equity, and inclusion (DEI)* Reduced turnover by 50% in 3 years.* Increased POC employee representation from 35% to 43% in 2 years through a restructure of the recruiting process and bias training throughout the organization.* Implemented HRIS, Payroll, Learning Management (LMS), Performance Management & Recognition systems utilizing organizational change management principles resulting in increased organizational transparency and employee access, awareness, goal accountability.* Conducted the organization’s first employee survey where HR functions were rated at the top of all categories. * Through marketing, evaluations, negotiations, and employee education, overhauled the employee benefit plans to provide increased coverage at a controlled cost. Benefits were the highest rated employee satisfaction topic.

Greater Seattle Area

Shoreline, Wa

CLF, Ltd is a small business employee benefit broker. Responsible for client and provider communications, particularly during the new business or renewal process. Prepare rate and benefit analysis reports and presentations. Enrolled groups with chosen providers. Maintain client relations and assist with employee benefit changes, claims, inquiries, HR matters and ACA compliance.Key Achievements:* Developed automated system of analyzing and presenting benefit comparisons. Reduced per client preparation time by 60%.* Developed database of small employer health plans with 95 comparative fields on approximately 600 employer plan options per year.

Annually audit client records for OSHA recordkeeping compliance. This is an annual project auditing 150 - 250 OSHA 300 logs as a service provided to clients. Provided subject matter expertise to clients and staff on OSHA requirements. Developed templates for client use to maintain compliance.

Bellevue, Wa

PCI Services is a Third-party workers compensation and risk management service with offices in Bellevue and Cebu, Philippines. Responsible for oversight of Bellevue office with 17 employees in legal, safety, medical, sales, and administrative services. Consult and advice on business practices and employee policies in Cebu office. Key Achievements:* Implemented business practices, policies, and training for U.S. and Philippine offices.* Working with CPA and Legal advisors, resolved company deficiencies in licensing, taxes and compliance matters.* Negotiated employee benefit package to reduce 30% increase to 1.2%. * Provided OSHA recordkeeping expertise to 110 clients. Provided incident reporting, updates, maintenance, and audit of OSHA 300 logs throughout the year and for final annual approval and posting.

Bellevue, Wa

GM Nameplate is an 800-employee manufacturer of parts for the automotive, aerospace, medical and high-tech industries. Responsible for all Human Resource Strategy, Planning and Operations for all U.S. facilities (5).Key Achievements:* Developed and implemented online tools and processes to align employee development and goal processes with Board initiatives.* Authored and implemented sales and manager compensation plans to increase sales, production, and quality resulting in a 20% increase in declining, high profit product lines.* Proactively negotiated company benefit plans to achieve a 3% average annual increase reducing forecasted benefit costs by $3M.* Authored, customized, and implemented in-house HRIS, Benefit and Recruiting database with payroll integration.* Implemented online Learning Management System (LMS) delivering licensed and self-produced training and development courses.

Seattle Milk Fund is one of Seattle's oldest charitable organizations providing educational grants and childcare funding for local recipients. Working closely with the President and Executive Board I facilitated strategic planning sessions, member surveys and recruited an Executive Director. I continue to assist in an advisory role for the President upon request.

Salishan Lodge & Golf Resort formerly managed by Westin Hotels & ResortsSalishan Lodge is a luxury golf resort and meeting center with 250 – 400 employees (depending on season). Responsible for all Human Resource Strategy, Planning and Operations covering rooms, maintenance, food and beverage, and golf operations.Key Achievements:* Executed three ownership and management branding changes in 3 years.* Served on Executive Oversight committee for Six Sigma process improvement initiatives.* Reduced non-seasonal turnover by 75% and increased employee satisfaction ratings by 18%.* Decreased departmental expenses by 45% through process efficiencies. * Reduced Worker Compensation claims by 56%.