As a Senior Client Service Representative I help make sure all customers inside and outside of the organization problems are solved. This includes quoting parts a customer needs, making sure their orders are shipping on time, helping assist with breakdowns of equipment they have. I also help implement processes within the organization to ensure we are giving the highest quality of service to the customers the same way as a team. I train all new employees as needed and help assist other employees with questions or issues.

I Work with customers on various projects from Over Wrapped Coupons as singles to bandolier overwrap projects, to necker hangers for various products in the food and beverage industry. I have also assisted on projects that are unique and out of the normal. I manage the project throughout the process from inception to shipping. Within the process I create layouts for the press room to follow to ensure we are printing the most efficient way possible. I also work to get the best schedule to make sure that the customer receives the product in a timely manner. Make mock ups of the pieces so production as a good visual of what the product is to be at completion.

Provided direction and Customer Service to eight different accounts assigned under the direction of the Client Service Manager. Accurately quoted, scheduled and selected vendors for clients based on most cost effective and best lead times for fulfillment in a fast paced environment. Performed the duty of entering purchase orders for outside vendor purchases. Coordinated with internal personnel and outside vendors to meet budget requirements and delivery deadlines. Approved proofs of printed materials before going to production. Pulled Open order reports daily and followed up on orders late or to ship on a daily basis.Created Bill of Materials per order for client’s materials.Provided accurate quotes to clients per their specifications.Traveled in the United States and internationally to meet with clients to discuss quality improvements, streamline processes and to ensure their needs were met to the highest quality.Assisted Sales Associate to oversee the setup of new client accountsAided teammates in recommending and implementing process improvementsParticipated in the yearly function of counting non-customer owned products in the warehouse. Helped back up Client Service Representatives as needed including, answering front office phone, greeting guests, data entry of orders, follow up on orders in process. Part of a Team called the “Recognition Team” which planned work events such as a annual trip to Miller Park for Tailgating and a brewer game, the annual Christmas Party, casual get-togethers for milestone events.

Provided customer service to three assigned accounts including but not limited to entering and processing customer order via email, telephone, or ordered online via special websites produced in house. Pulled Open order reports daily to ensure orders meet and exceeded shipping deadlines.Participated in the yearly function of counting non-customer owned products in the warehouse.

Balance various general ledger accountsPost non-post transactions to customer's accountsAnswer internal and external customer phone calls assisting them with problems, questions or concernsWork with other banks over the phone regarding customer adjustmentsTrain new employees when needed

Oversaw the Norwest Bank Account. This included making sure all of the processing for the bank was completed.Made sure the work was sorted correctly then balanced and sent back to the bank in a timely manner.Assisted manager in potential new hire interviews and the decision making process.Train new employees as needed.

Prepared car loan documents and disbursed the funds to the appropriate general ledger accountsDirected customer via switchboard within the dealershipAssisted at the front desk to direct customers to the appropriate sales and administrative staff

Encoded various documents on a NCR proof machine Verified that all work coming off the proof machines were in balanceData entry, typing error corrections for customers with out of balance depositsPrepared documents for the sorter machinesBalanced work as it cam off the sorter machinesTeam Leader of the Transit Sends area, this included overseeing the department making sure the items were bundled and sent out to the proper banksTrained new employeesTechnology Microsoft Windows Word ExcelHardware All General office equipment