Provided close, personal client attention and tenacious follow-up to ensure best service.• Show residential properties and demonstrate the features and benefits of available homes. • Converted prospects to closed sales for clients. • Prepared contracts and documentation; advised first home-buying clients on general escrow and title procedures.

As an IT Dispatcher with experience in managing support requests, I efficiently utilized ConnectWise for ticketing, tracking, and prioritizing technical issues to ensure timely resolutions and client satisfaction. My role required daily collaboration with team members through Microsoft Teams to streamline communication and coordination across departments. Additionally, I applied my foundational knowledge in cybersecurity practices to enhance data protection and minimize risks during service delivery. With an understanding of SCRUM methodology, I supported agile workflows by helping prioritize and assign tasks effectively, enabling our team to maintain flexibility and efficiency in addressing user needs.

Supervise all parts of seller transactions, from first contact to the execution of purchase agreement, allowing real estate agents to sell more homes.• Gather all listing information including property photos, pre-listing materials, comparative market analysis with online property profiles, and research• Acquire the necessary signatures for each listing agreement, sellers’ disclosures, and other required documentation

Experienced Police Records Supervisor and Administrative Assistant to the Chief of Police with a strong background in managing records, audits, and administrative functions in a law enforcement setting. Skilled in overseeing daily records operations, including coordinating scheduling and conducting audits in compliance with CLETS and DOJ standards. Proficient as the Custodian of Records, handling public records requests, RIMS CAD data management, and ensuring accurate, timely responses to requests. Experienced in fingerprinting and background checks, with a commitment to upholding data integrity and confidentiality. Adept at supporting executive-level operations, ensuring smooth workflow and compliance with department policies and state regulations.

Experienced 911 Dispatcher skilled in handling emergency and non-emergency calls, assessing urgent situations, and dispatching appropriate first responders. Proficient in operating Computer-Aided Dispatch (CAD) systems, multitasking under pressure, and maintaining clear, accurate communication. Known for quick decision-making, attention to detail, and providing calm, professional support to callers. Committed to public safety, coordinating emergency services efficiently to protect and serve the community.

Managed schedules, organized office functions, and overseen daily operations of office.• Handled all business accounts, Worker's Compensation, and Payroll. State audits, A/P, A/R, full charge bookkeeper, scheduling and coordination of personnel and projects. • Provided outstanding day-to-day administrative support to management and staff.• Developed and implemented office management procedures, increased training efficiency, team productivity and accuracy.• Managed 47 Electrical projects a year • Did not exceed expected budget 89% of the time. • Project completion on time for my position 100% of the time. • Coordinated with state agencies for permits, licenses and proper documentation

Supervised, assigned, reviewed and participated in the work of dispatchers who receive and process emergency and non-emergency calls• Responsible for government audits, scheduling, and effective management of emergency services for the city. • Answered multiple incoming emergency and non-emergency lines. Training coordinator. • Prepared and completed analytical and statistical reports and memos as required.

Took emergency phone calls and determined the nature of the emergency.• Gathered information, offered advice and dispatched the right emergency units.• Records duties as assigned, citation and warrant entry • Directed incoming requests for emergency assistance to appropriate assets. Issued, tracked, and maintained case incident numbers, logs, and other records relating to emergency responses