Cindy Robichaud Email & Phone Number

• Technical and functional design and architecture of the integrated solutions• Determine customer requirements and expected deliverables• System integration with external customer data collection, information systems and operational processes

• Gather product requirements by meeting with stakeholders to elicit and document information about their needs and expectations• Interact with the solution team to assure that requirements are correctly understood • Validate the solution meets the business need by defining acceptance criteria, identifying defects, analysing impacts and defining and validating corrective action

• Develop and maintain the functional architecture, conceptual data and process models for Mariner applications• Ensure compliance with the requirements and guidelines identified in the architecture and standards• Coaching the business analysis and technical team in development and resolving functional issues

• Technical evaluation for Product Management Ideas Funnel• Research and define the technical product requirements to guide product and strategic direction of the R&D team

• Ensuring test strategies and plans provide an acceptable level of coverage to ensure a quality product. This includes a focus on all aspects of QA (e.g., functional, solution, technical, soak, performance, scalability, documentation, etc.)• Work to improve test processes and QA capabilities (within business & budget constraints)• Provide analysis and recommendations concerning the state of release readiness

• Bahamas Telecommunications Company (BTC) - BTC Planning and Analysis Phase 1 - IPTV Technology Best Practices and BTC Review - best practices associated with IPTV• Telecommunications Services of Trinidad and Tobago (TSTT) - Broadband Access Planner – 2 Request for Proposals (RFP) - augmentation of outside plant and Broadband Access Plan

• Bell Aliant - 2Wire 3800 Residential Gateway Evaluation with VDSL2

• Bell Aliant - Wire 3800 Residential Gateway Evaluation with VDSL2 • Barrett Xplore Inc. (BXI) - Network Audit of National BXI Fixed Wireless and Satellite HSI Networks

• Dr. Liuchen Chang, P.Eng - Sustainable Power Research Laboratory and rooftop solar panel Occupational Health and Safety• Dr. Richard Tervo, P.Eng. - • Verification testing of the Quadrature Amplitude Modulation (QAM/DQAM) Instructor Guide and Student Manual for LabVolt• Electrical and Computer Engineering Stipend Instructor - CMPE 4543 - Communications Network Engineering

• Consultant for IPTV • Tool development (IPTV OPEX forecasting tool, IPTV Customer Service Tool)• Initiated development IPTV QoE monitoring tools

NBTel, Bell Aliant and Bell Canada (company evolved over the years)• Various Engineering roles in network design and planning, related to broadband communications (HSI, IPTV)• Research lead for access challenges related to offering IPTV over telecommunications infrastructure• Prime interface to Industry partners Nortel, Alcatel, Aware and ADI for DSL research

Master Of Science - Ms, Electrical, Electronics And Communications Engineering

Business Analysis Certificate

Business Analysis Certificate 100% compliant with IIBA®’s BABOK® and designed to provide participants with the core skills, knowledge.

Bachelor Of Science - Bs, Electrical, Electronics And Communications Engineering

Doctor Of Philosophy - Phd (Incomplete), Electrical, Electronics And Communications Engineering

Completed Course work and worked as an instructor and research assistant. Withdrew Sept 2008 to return to work,