With over 18 years of experience in the property management industry, I am a seasoned and passionate professional who strives to enhance the quality of life and satisfaction of residents and owners.My core competencies include customer success, leases, office administration, and all property management administrative duties. I have a proven track record of increasing occupancy rates, reducing delinquency rates, and maintaining positive relationships with tenants and vendors. I also hold a certification in credit counseling, which enables me to provide valuable guidance and assistance to residents who face financial challenges or need credit education. My mission is to create and sustain a vibrant and welcoming community for all.