• Contacting insurance companies to acquire missing information, explain and resolve underpayments and arrange for payment or adjustment processing on behalf of client • Review and reconcile credit balances and refunds for multiple clients. • Interpretation of various contract agreements between the insurance carriers and hospital to determine correct compensation of a claim. • Prepare and submit correspondence such as letters, emails, faxes, online inquiries, appeals, adjustments,… Show more • Contacting insurance companies to acquire missing information, explain and resolve underpayments and arrange for payment or adjustment processing on behalf of client • Review and reconcile credit balances and refunds for multiple clients. • Interpretation of various contract agreements between the insurance carriers and hospital to determine correct compensation of a claim. • Prepare and submit correspondence such as letters, emails, faxes, online inquiries, appeals, adjustments, reports and payment posting• Maintain regular contact with necessary parties regarding claims status including payors, clients, managers and other BLS personnel • Support and direct claims to all BLS departments and client onsite analysts • Attend client, department and company meetings • Comply with federal and state laws, company and department policies and procedures• Mentoring new employees by answering any questions on challenges they encounter and providing guidance along the way. • Assisting analysts in numerous areas within the company with client system training. Show less

• Follow up on all accounts with delinquent claims over 30 days out •Keep a tracer file and follow up on all pending appeals and claims that have been resubmitted• Follow up on all Kentucky Medicaid delinquent claims• Scheduling/meeting with patients to answer questions about outstanding accounts• Contact patients and insurance companies to resolve any delay of payment•Posting of insurance checks● Training/mentorin new associates as needed