Cindy S. Email & Phone Number

Selangor, Malaysia

- Responsible for recruitment and training of team members in various positions within the company- Lead and advocate for team members in the customer success department - Develop SOPs and KPI monitoring systems for team members in the customer success department- Oversee customer onboarding and CRM- Analyze customer and stakeholder feedback to develop improvement strategies for flagship product- Perform user assessment testing on new app developments, and communicate issues and suggestions to developers- Work closely with developers to evaluate current product and plan for product enhancement- Work collaboratively with sales and marketing teams to develop acquisition strategies and product roadmap- Assist with marketing activities, such as content creation (copy and visuals), email campaign conceptualisation, article writing, and other activities in line with the business’s needs- Create and format technical manuals for flagship product- Organise and execute special projects/events to increase brand awareness and customer growth, such as exclusive webinars, promotional initiatives etc

- Develop content strategy for clients based on business goals and target audience- Produce well-researched articles on relevant topics for thought leadership and SEO purposes- Create content (visuals and copy) for social media and websites- Produce user manuals and tutorials for tech products

- Handled customer inquiries and client relationship management on a daily basis, ensuring that each client receives excellent care and assistant- Responsible for daily administrative tasks, such as schedule management for company owner and staff, establishing and maintaining an efficient filing system, keeping track of deliverables, preparing and proofreading documents etc.- Responsible for recruitment of new team members in all departments- Facilitated communications between team members, resolved employee conflicts, strengthened team culture by planning team building events- Responsible for management of company’s participation in trade shows, including preparation of marketing material, renting equipment and transportation, hiring temporary staff, booth set-up and tear down- Assisted in development and set up of photobooth department- Assisted in photography, photo editing, and print design for weddings