Real estate management professional with expertise in leadership, networking, contract negotiations, capital project bidding and management, knowledge of City of Chicago ordinances, financial reporting and budget preparation. Currently overseeing a façade restoration project, expansion joint replacement project and a paver repair and replacement project. Negotiating a corridor renovation project for 50 residential floors with a total of 480 unit owners.

Transitioned and managed an acquisition of the largest multi-use commercial and residential high rise building in the Lieberman portfolio.Transitioned from prior Management Company, put together operational and capital budgets to address immediate needs and deferred maintenance which included three capital projects totalling a cost of $13 million. Coordinated and communicated a $13M special assessment to the homeowners through written communication as well as town hall meetings to ensure a full understanding of each project. Responsible for the supervision and communication of a $1.6M elevator modernization a $2.5M garage concrete and cable restoration project , and an $8M facade restoration and window sealant project. Evaluate and train current employees to ensure productivity and customer satisfaction.Advise new board of directors on strategy to address current economic conditions while preserving their asset and addressing the needs of the association.

Developed and implemented standard operating procedures to ensure consistent and customer focused results. Managed staff of 5 supervisors and indirectly 50 on-site property managers. • For owners of 10,000 units within 53 properties, increased customer satisfaction through training staff, evaluating staff productivity and work flow, analyzing the operations and standardizing operating procedures which resulted in 100% retention in 2008 and 95% in 2009, a record breaking renewal rate. • Trained the 50 Chicago management team members annually on the budget process ensuring each Board was presented a quality product that met the operational needs and capital goals of the individual associations.• Seamlessly, transitioned 30 new associations to Lieberman Management Services, including training staff, evaluating operations, developing short and long term plans operational and capital plans for the Boards of Directors. • Developed and implemented standard operating procedures, including training and departmental handbooks for all association staff.• Participated in sales presentations to increase new business

Responsible for the day-to-day operations of a two-million square foot Class “A” Office building.• Fostered positive relations with customers through developing an understanding of each customer’s needs and requirements.• Participated in the management task forces to ensure the best practices were being implemented.• Conducted regular tenant premises and common area building inspections to proactively address maintenance / service issues and monitor the efficiency and effectiveness of building staff and contracted services.• Monitored the vendors’ performance governed by national procurement and regional contracts.• Conducted all month-end financial close processes and prepared monthly financial reports and completed the required variance reporting.

Directly responsible for a 850,000 square foot multi-use building in downtown Chicago, consisting of six floors of commercial space, two restaurants, one banquet hall, several retail operations and thirty floors of both furnished and unfurnished apartments.Managed the leasing and operations and tenant relationships to ensure requested services were completed in a timely manner and conducted regularly scheduled inspections of tenant spaces.• Provided leadership to senior level management to ensure a positive, effective culture through numerous changes and transitions.• Worked closely with the Property Controller in monitoring operating accounts, including a$5M expense budget and $10M capital budget.• Bid and managed all service agreements including those for commercial/janitorial service, security service, garage operations, and elevator maintena

Worked closely with the developer and their team of project managers from initial development and construction to delivery of the multi-use projects. Provided leadership and direction to all departments in the operations and maintenance of the building complex including property management, engineering, construction, leasing, garage and shared hotel services.Hired and trained the Ritz Carlton staff members including concierge, door staff, security, housekeeping and engineering. Facilitated all walk throughs and welcome meetings with all new owners. Liaison between Ritz Carlton and the Condominium developer Millennium Partners, LLC.Hired and trained all employees and managers from pre-opening to full operation.Facilitated the coordination and communication of a multi-million dollar plumbing and mold remediation project.Developed and managed a $3.5M expense budget

New York City’s first and only time share resort, delivering hotel like residences. Managed the operations and transient sales of the first time-share in New York City

Hired and mentored 30 managers and 350 employees in a 1,919 room luxury hotel in Midtown Manhattan.• Implemented skill assessment and development programs for managers that increased customer service and instituted individualized career planning.• Diagnosed organizational challenges and implemented resolutions

Hired, trained and supervised 20 managers who were responsible for 110 associates.• Developed and implemented training which achieved the number one associate and guest satisfaction scores for the Midwest Region