Cindy Stenmark Email & Phone Number

Portsmouth, New Hampshire, United States

Portsmouth, New Hampshire, United States

Portsmouth, Nh

Provides exceptional customer service while managing a high volume of incoming calls from customers. Navigating multiple systems to aid in answering questions and resolving issues. Communicate effectively and professionally.*Goes above and beyond to serve each caller’s needs*Quickly assess information and make decisions on the fly*Effective listening skills with strong customer service skills*Works collaboratively with other departments to resolve issues*Creates… Show more Provides exceptional customer service while managing a high volume of incoming calls from customers. Navigating multiple systems to aid in answering questions and resolving issues. Communicate effectively and professionally.*Goes above and beyond to serve each caller’s needs*Quickly assess information and make decisions on the fly*Effective listening skills with strong customer service skills*Works collaboratively with other departments to resolve issues*Creates documentation when needed for knowledge base scripting*Sells Small Business accounts*Works independently and is self-motivated*Team player Show less

Dover, Nh

Responds to incoming requests and resolve customer problems via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.*Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.*Escalates to or consults with senior staff when… Show more Responds to incoming requests and resolve customer problems via the telephone, email, web, etc. supporting network and email connectivity, computer operating systems, hardware and software applications, internally developed applications, mainframe and midrange operations.*Records inquiries, provides input on, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.*Escalates to or consults with senior staff when solution is unclear.*Reports problems with procedures and makes suggestions for improvements.*Strong customer service skills.*Technical aptitude with strong PC literacy skills.*Proficiency with Windows Operating Systems.*Basic knowledge of a LAN/WAN environment.*Strong problem solving skills and decision making ability.*Work well in a team environment.*Strong written and verbal communication skills.*Ability to learn and apply technical information in a fast-paced, demanding work environment.*Effective listening skills.*Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff Show less

Portsmouth Nh

Implemented process improvements through automation. Provided system administration, application configuration, access requests, operational support & problem resolution for vendor managed software. Participated in supervising, coaching and training of support teams. Reviewed application security and quarterly data audits of foundation data. Led daily scrum, sprint review, and planning meetings to ensure full team engagement. Worked well in fast-paced environment, independently or as part of… Show more Implemented process improvements through automation. Provided system administration, application configuration, access requests, operational support & problem resolution for vendor managed software. Participated in supervising, coaching and training of support teams. Reviewed application security and quarterly data audits of foundation data. Led daily scrum, sprint review, and planning meetings to ensure full team engagement. Worked well in fast-paced environment, independently or as part of a collaborative team. Worked with many teams understanding impacts and assisting with identifying required process documentation, changes and testing.Scrum Master--Apr 2018 – Feb 2019Lead daily scrum, sprint review, and planning meetings to ensure full team engagement. Managed inter-dependencies between agile teams. Worked with the Product Owner to support short and long-term release planning. Implemented many process improvements around application health checks, license management, access permissions. Managed on-boarded of newly acquired companies. Show less

Portsmouth, New Hampshire

Collaborated with stakeholders and partners across departments and presented findings. Managed operational projects of medium & technical complexity. Prioritized incoming work and provided guidance around identify risks and constraints throughout project lifecycle, gathering requirements and managing testing through sign off. Identified and gained agreement on project objectives, scope, timing, and resources. Responsible for coaching and monitoring the work of team members supporting all… Show more Collaborated with stakeholders and partners across departments and presented findings. Managed operational projects of medium & technical complexity. Prioritized incoming work and provided guidance around identify risks and constraints throughout project lifecycle, gathering requirements and managing testing through sign off. Identified and gained agreement on project objectives, scope, timing, and resources. Responsible for coaching and monitoring the work of team members supporting all implementation phases of the project for overall success Performed project close-out steps and lessons learned. Anticipated and addressed potential risks or actual impediments to the team’s delivery (cultural barriers, logistic challenges) Show less

Dover Nh

Reviewed application security as part of the SDLC stage gate process, ensuring remediation prior to production. Managed and reviewed attestation and compliance tracking for the Corporate Organization. Worked as the Corporate Application Deployer for application implementations. Facilitated SBU Change Management development, issues and sign off. Participated on the Desktop Quality Assurance Board managing implementation of new enterprise software. Managed the change management process under… Show more Reviewed application security as part of the SDLC stage gate process, ensuring remediation prior to production. Managed and reviewed attestation and compliance tracking for the Corporate Organization. Worked as the Corporate Application Deployer for application implementations. Facilitated SBU Change Management development, issues and sign off. Participated on the Desktop Quality Assurance Board managing implementation of new enterprise software. Managed the change management process under Service Center as system administrator. Set up user permissions and roles, as well as gathering business requirements from stakeholders, making sure priorities were set and managing testing through to production deployment. Show less