Cindy Sulpacio Email & Phone Number

Torrance, California

Rolling Hills, California

Rolling Hills, California

* As the Assistant Manager, I assisted the Store Manager by providing leadership, management and supervision in all aspects of managing an Orchard Supply Hardware store. * Develop and executed a business plan to achieve store performance goals which include achieving sales budget of 6.6 million for our fiscal year, building a market share, as well as other Company defined goals.* Assists in managing store budget for daily operations and initiative to achieve business objectives tied to our P & L (Profit & Loss)* Assists in managing stores payroll budget and scheduling for a staffed over 35 + employees. Responsible for coordinating efforts between our payroll, Human Resources, budget and other departments to ensure proper flow of employee data. Including preparations/distribution of detailed reports e.g. labor, overtime, reviews, leave of absence.* Manages stores yearly budget for our Neighbors helping Neighbors program. Program was created to help the community with donating material and providing physical labor for projects that our community would request.* Analyzes daily and weekly results, identifies opportunities and makes business decisions with our team leads o drive sales and profit for the store.* Holds team accountable for overall performance and takes action to decrease losses, minimize shrink and other forms of risk ensuring store compliance standards are met.* Lead the implementation and execution of Standard Operating Procedures and initiatives to maximize customer satisfaction and business efficiencies.

Cerritos, California

Support Team Lead(January 2017 - March 2018)Manage stores merchandising and inventory levels to company standards. Partnered with management team to develop merchandising strategies to support our promotional events and seasonal activity including exit strategies. Maintained proper flow of all paperwork to loss prevention standards. Supervised associates and assisted with associate selection, reviews, corrective action and counseling. Teach, trained and developed associates and leads in various departments for growth and opportunity within the company. Nursery/Garden/Seasonal Lead (November 2015 - December 2016)Manage nursery, garden and seasonal with a team of customer orientated associates of product knowledge in our departments. Generated orders on a weekly basis with vendors on live goods to meet presentation of displayed plants, ordered appropriate amount of inventory and product mix. Mentored associates on nursery, garden and seasonal product knowledge and selling techniques, In the garden department maintained orders, stock freight and kept department clean and organized. Work with customers to give them a great customer service experience to help them with their garden project needs. Seasonal department consistently changes throughout the year our team work together to keep it up to date and well merchandise to company standards. Paint/Housewares Lead​​ (January 2015 - November 2015)Manage the paint and housewares department. Maintain appropriate presentation of product to company guidelines. Supervise and train associates in the department with creative daily tasks work assignments. Handle customer questions or problems as they arise with urgency and professionalism. Maintained store security, safety and presentation. Communicate and ensure compliance with all company-driven programs, initiatives, and blue prints. Fulfilled key carrier duties such as being the manager on the floor, opening or handling closing procedures.

Brea, California

* Managed a store team consisting of two managers, eight selling associates and two supporting associates.* Lead, trained and motivated team members, to ensure outstanding customer service.* Emphasized a work environment that is fair, developemental and customer focus.* Protected the brand with concise communication to store team on selling, visual and personal presentation standards.* Exercise intellectual and creative judgement in management and leadership of store employees.