Cindy Thornton Email and Phone Number

Involved with Business projects, supports MIC Product Owner on projects and serves as a liaison with MIC Dev & MIC Business teams.• Works with team to understand and support business needs • Maintains assigned business processes and implements new processes as needed• Supports business process owner and serves as a liaison with Agile IT teams• Assists with creation of stories and ensures setup properly within Azure • Tracks story progress, communicating project and process information with Agile IT & MIC Business teams• Creation and management of test cases with qTest for team

Transitioned to new role with same department• Develop and execute test scenarios and test cases for UAT testing and production validation• Request and monitor QA job requests• Creation of files and data needed in lower environments• Development of IT and System documentation along with maintenance of release and testing documentation • Creation & management of incident tickets within ServiceNow for team

• Lead SPAA UAT tester in transition of Spending Accounts from Humflex to Alegeus • Serve as QA SPAA subject matter expert for internal and external business partners & training of new associates• Test Case Quality Audit score of 100%, both monthly and yearly, since implemented in 2016• Diagnosed and reduced risk of member’s bank account information displaying in QA with process improvement suggestion • Discovered Future Enhancement story preventing around 150,000 faux errors a year with Alegeus for DTR accounts• Execute system behavior testing per business partners’ request for education to provide better consumer experience• Participate in daily stand up calls, meetings and demos to track and document story movement to QA from Azure• Create and execute test cases documenting results into Squids including regression test for workflows; identify defects and manage until resolved

• Analyzed contracts, emails and approvals to ensure required documentation was submitted • Setup voluntary benefit products and employer demographics at group level in LSP • Processed group renewals and/or plan changes while adhering to GSU specific processes • Entered benefit plan requirements into system and generated policies• Facilitated departmental training and mentored new associates

• Researched and analyzed financial information for credit card expenses and expense reports; provided detail to HR • Reconciled and audited cardholder accounts and associates’ expense reports• Created and maintained monthly Oracle Discover credit card providers’ systems reports for research and reconciliations• Documented process and procedures and created tutorials utilizing Microsoft Power Point and Captivate• Facilitated departmental training to associates