• Participated in organizational analysis to identify current capabilities and identify opportunities for improvement.• Gathers business requirements that effect technology systems, and engage with technology partners to develop solutions through technology change process.• Writes and communicates requirements following the standardized requirement documentation process.• Manages stakeholders and teams of people across functional areas to implement projects.• Coordinates risk assessment and uses risk assessment output to help mitigate risks to project.• Participates in meetings, and requirements workshops for planning and ongoing project management.• Responsible for UAT planning inclusive of creating storyboards, UAT test plans, use cases, test scripts, current and proposed process flow charts, and test adoption plans in the design and implementation phase.• Supports the UAT test phase by reporting daily status metrics. Logs and triages defects detected by the LOB until implemented.• Supports the Post Production Validation events in support of all implementation events.

• Manage assigned projects in designated area of responsibility by prioritizing tasks and adhering to deadlines to meet department objectives and individual performance metrics while ensuring quality changes are released to the Production environment.• Leads test planning discussions. • Facilitates QA functions by creating quality test plans, reviewing with peers and cross functional team members, foreseeing potential impacts to products and services, tracking testing defects and developing comprehensive reports to communicate test progress and improve standard operating procedures• Analyzes business requirements, functional and design specifications for accuracy, completeness, redundancy, ambiguity and testability. • Creates traceability matrices to ensure test coverage• Defines and identifies testing scope, risks, assumptions used to design, build and prioritize test cases• Identifies entrance and exit criteria for test plans.• Supports project estimations and confidence level reporting.• As required, participate in the creation and execution of test cases for all assigned projects• Ensures all documentation is in order to facilitate audit requirements.• Offers SME support on team training initiatives, and vendor relations.• Works with members of the QA team, Application Development, Business Analysts, and Project Management to assure timely completion of testing plans.• Leads defect triage meetings. • Develops and maintains effective relationships with internal and external stakeholders to facilitate change and support business needs.

• Leads and coordinates User Acceptance Testing events to test and verify that solutions and tools meet the requirements by Business Stakeholders for successful project delivery. Oversees all events as the Center of Excellence Lead for all projects.• Works closely with Business Subject Matter Experts (SMEs), IT teams and Program Management Teams to deliver high quality UAT testing events that support and enable successful project deployment for the Loan Services Operations and Support Department. All projects have been delivered on time and under budget.• Responsible for driving UAT testing activities from start to finish for assigned projects.• Coordinates UAT events with the appropriate QA resources (people, tools, equipment) to successfully deliver high quality UAT events.• Responsible for UAT planning, creating test case specifications, supporting test data needs, UAT Test Plans, defect creation/management, and daily test status reporting activities. • Responsible for uploading, executing and managing test scripts in ALM/Quality Center.• Assists with the creation of UAT test scripts for the Line of Business as needed.• Participates in data mining and review forum activities to understand requirements, business processes and solution designs.• Analyzes and triages software defects for the Line of Business. Manages defects until solutions are implemented.• Leads and manages quality focused UAT test execution events, in alignment with UAT entry/exit criteria, timeline, budgetary and resourcing constraints.• Performs traceability of test cases to functional and business requirement documentation.• Participates in and facilitates post-launch Business verification testing activities for projects, as required. • Creates Business Certification documentation in preparation for implementation events.

Electronic Transactions Consultants CorporationBusiness Systems AnalystContractMay 2014 to present• Writes detailed description of use needs, program functions and steps required to develop or modify computer programs.• Reviews, analyzes and evaluates business systems and user needs for large scale projects.• Formulates systems to parallel overall business strategies.• Interacts with the customer and develops documentation that documents scope.• Develops test plans and performs systems integration testing.• Assists project manager in managing project tasks and milestones.• Contributes to documentation of software design documents and user manuals.• Provides deployment and post go-live application support of the RITE applications to ETC customers.

• Lead and coordinated User Acceptance Testing events to test and verify that solutions and tools met the requirements set out by Business Stakeholders for successful project delivery.• Worked closely with Business Subject Matter Experts (SMEs), IT teams and Program Management Teams to deliver high quality UAT testing events that support and enable successful project deployment for the Collections Home Retention Department.• Responsible for driving UAT testing activities from start to finish for assigned projects.• Coordinated UAT events with the appropriate QA resources (people, tools, equipment) to successfully deliver high quality UAT events.• Responsible for UAT planning, creating test case specifications, UAT Test Plans, test execution, defect creation/management and test status reporting activities. Utilized best testing practices while executing User Acceptance Testing.• Participated in data mining and review forum activities to understand requirements, business processes and solution designs.• Conducted User Acceptance and Regression Testing.• Identified, created and analyzed software defects and managed defects until solutions were implemented.• Lead and managed quality focused UAT test execution events, in alignment with UAT entry/exit criteria, timeline, budgetary and resourcing constraints.• Identified and managed risks, issues, mitigations and action items to closure, as they pertain to UAT.• Performed traceability of test cases to functional and business requirement documentation.• Applied change requests, versions and addendums when necessary.• Contributed to the on-going development of UAT processes and Key Performance Indicators (KPIs).• Participated in and facilitated post-launch Business verification testing activities for projects, as required.• Captured UAT lessons learned and implemented agreed changes to UAT processes to address gaps and improve UAT effectiveness, as required.

• • Responsible for ensuring project deliverables are completed on-time, on budget with high quality and provide the functionality requested by the clients.• Reviewed functional designs of the Development Team to ensure the requirements are met. • Collaborated with all Shared Services areas throughout the project lifecycle.• Engages in consistent communication with business clients during the project lifecycle; drive resolution of issues. • Responsible for working with the business team to ensure the Use Cases are complete by assisting in documenting and getting clarification on the issues for the Enterprise Ordering Project.• Successfully led the Business and IT teams in the execution of the UAT for Flow Execution Release 4 with the UAT Phase completing on time and on budget.• Ensured proper focus was placed on resolution of risks to the project early to minimize or eliminate the impact to budget and schedule. • Escalated critical issues to leadership as necessary to ensure timely resolution. • Worked with Development Team and Business Users to perform project management and business analysis functions for the Merchandise Operations Department.• Served as a communications liaison between the Business Users and the Technology and Support Groups and providing testing support where necessary for customer-reported issues. • Documented traceability documents across all Supply Chain projects.

• • Responsible for formulating, defining and implementing improvements to Business processes and operations to solve problems and enhance productivity/effectiveness.• Analyzed data, conducted research, interviewing employees and monitors processes and outcomes to identify system problems. • Created business requirements documents and facilitated review meetings inclusive of communicating the results to all levels of management. Provided meeting minutes to the business and management teams where necessary. • Authored the Functional System Design Documents.• Created test scenarios/test plans, testing solutions and communicated the impact to Users.• Provided support, conducted research, and identified problems, while working with the appropriate contacts to resolve issues reported by Customer Services Representatives on various applications. Communicated updates and resolutions to the Loan Administration Department community.• Instrumental in identifying several departmental System Change Requests, identifying improvement areas of the Service Request Manager (SRM) application and Business Analysis processes. Defined and communicated process improvement tools and methods to team members.• Handled the ‘SRMFeedback’ Lotus Notes requests and communicates replies to the clients. Executed queries to provide the necessary access rights for creation of departmental requests.• Participated in monthly SRM System Release Testing and implements business solutions, enhancements and detected defects. Successfully led and implemented several releases of SRM projects and enhancements.• Created and maintained internal procedures and documentation.• Successfully led large, complex projects that have a long-term impact on the Business Unit and/or Company.