Cindy Trujillo Email and Phone Number

Greet and receive patients promoting a positive experience. Accountable for the admission of patients seeking laboratory work.Responsibilities include: • Facilitate, verify and document the insurance intake information of 70+ hospital patients per day.• Accurately obtain demographic and insurance information while collecting or making financial arrangements on co-payments, deductibles, and self-pay accounts.• Confirm accuracy of provider information to insurance companies while complying with HIPPA guidelines to include ICD 10 codes and medical terminology in the description of patient orders.• Communicate with provider offices when additional information is required in order to provide effective patient care

Responsible for working with patients, caregivers, and health plans to ensure monthly medical supplies are provided to patients. Verified patient benefits and answered patient questions regarding the medical supplies. (Relocated to Las Cruces, NM, December 2021)Responsibilities included:• Verified valid physician prescription for medical supplies, as well as insurance benefits/eligibility requirements, and obtained authorization as needed.• Accepted inbound patient calls, determined how to move forward with the patient request. Solicited sale of new or additional services and accurately processed medical supply orders.• Communicated with patients to ensure quality of care and develop care plans. De-escalated difficult patient situations either as walk-ins or on the phone.• Documented patient requests in company system, prepared and mailed new set-up patient packets, created sales orders, and sent products to patients.

Ensured positive patient experience by coordinating elements of patient care to include appointment setting with appropriate provider, verification of benefits, answering questions, sending proper intake forms, and scanning documents into patient recordsResponsibilities included:• Provided support for office of 4 audiology providers.• Greeted patients, collect payments, ensure completeness of medical documentation prior to provider visit.• Delivered customer service via management of phone system.• Inbound/outbound patient calls such as: appointment reminder calls, follow up service appointment call-backs, checking of voice messages and routing of calls to appropriate providers.• Organized, ordered and maintained inventory of office supplies, check-in of patient product, mail out marketing campaigns, end of day financial reconciliations and bank deposits.

Delivered outstanding customer service to internal and external clients from receipt of request through processing and fulfilment of agent appointment for sales of insurance.• Supervised certificate router work queues and workflow and alerted supervisors of trends and issues.• Issued hourly reports to managers and circulated documentation as needed for review by management.• Received inbound calls and monitored employee attendance line for messages and reporting.

• Supervised certificate router work queues and workflow and alerted supervisors of trends and issues.• Issued hourly reports to managers and circulated documentation as needed for review by management.• Received inbound calls and monitored employee attendance line for messages and reporting.