Cindy Tsataros Email & Phone Number

Darwin, Northern Territory, Australia

Darwin City, Northern Territory, Australia

Claims Specialist WA/NT workers compensation claims

Darwin, Northern Territory, Australia

Major Motor Accident injury claims

Darwin, Australia

Responsible for providing QIEC and Club superannuation employers and members with general advice in accordance with legislation and fund rules.Role Responsibilities;• Processed member correspondence and benefit requests• Conducted outbound calls to members to arrange bookings for Client Service Manager visits, welcome, lost member and high account balance calls• Developed and maintained good working relationships with other business units• Maintained superannuation fund databases• General administration duties, including answering fund emails and written correspondence to members• Liaised effectively with other departments to communicate information and investigate and resolve any issues

North Lakes, Qld

Managed the day to day running of the office, inclusive of 5 staff, along with all marketing projects (database of up to 12 clients) to ensure the marketing deadlines for each client were met and were on time and budget.Role Responsibilities;• Sourced and setup an efficient, user friendly, cost effective project management system to manage all client projects• Maintained the project management system ensuring all new projects including each task for internal stakeholders and the hours and budget for each task were entered and on track• Worked closely with other Account Managers in compiling project job briefs to ensure all stakeholders had all information required to commence the project• Collected feedback from clients to better work practices and processes• Developed work flow procedures for carrying out projects• Developed job brief forms for marketing projects• Developed relationships and coordinated marketing bookings and deadlines with various third parties including all printers, newspapers and magazine companies as well as the co-ordination and dispatch of Australia wide bulk pamphlet drops through Australia Post• Helped establish and maintain a team work environment with the five other Garnish employees, openly discussed and worked towards resolving any issues that arose. Facilitated weekly meetings and staff reviews• Account Management: Developed client relationships, created and recommended marketing concepts to benefit the client’s business. Wrote copy and briefs for marketing concepts ranging from YouTube videos, newspaper stories, magazine and online ads. Project managed new website development with web developers. Communicated regularly with clients to ensure the client was kept well informed of project progress, discussed and resolved any issues regarding projects and accounts.

Brisbane, Australia

Provide quality customer service and information including personal advice to members in relation to their superannuation and general information to employers in accordance with legislation and Fund rules.Role Responsibilities;• Accurately process member correspondence and benefit requests within specified time frames• Maintain Industry Fund databases• General administration duties, including answering fund emails, written correspondence to members, printing member forms as requested• Liaise with other departments to communicate information and investigate any issues

Brisbane, Australia

Responsible for accurately process member correspondence and benefit requests within specified time frames. Maintained Industry Fund databases, liaised with other departments to communicate information and investigate any issues whilst worked as part of team to provide the best possible service to the member.