• Communicate with taxpayers via incoming phone • Explain various provisions of laws and regulations administered by the Department • Explain, advise, and assist in the preparation of individual and corporate tax returns and property tax assistance claim• Resolve collection notice problems and handle liability disputes• Initiate transactions to correct account errors and modify or release accounts• Explain the basis for the liabilities; identify, analyze, and release liens• Analyze financial statements and recommend payment arrangement plans• Issue assessments for missing years and recommend discharge from accountability.