Provide business analysis services to insurance company clients to implement policy administration systems. Includes gathering requirements for coverages, rules, algorithms, rates, forms, underwriting workflow processes, and user authority and permissions. Use Agile Methodologies in the Software Development Life Cycle (SDLC). Daily use of Microsoft Office, Microsoft Excel, Microsoft Teams, SharePoint, and Jira.

Delivered product definitions to clients for configuration in property and casualty insurance policy administration systems. Included rules for coverages, conditions, and exclusions; algorithms, rate tables, and rating samples; and forms list with details.

Develop business and system requirements by working with customers, end users and project management staff; write functional specifications for system design and development; write use cases for quality assurance testing; compile traceability matrices; perform gap analysis activities to identify and document any possible requirement gaps.

Develop business and system requirements by working with end users and project management staff; write functional specifications for system design, development, and quality assurance testing.Find opportunities to automate manual processes; improve efficiency; query system data for automated completion of forms and notices; query data warehouse for reports. Develop the format and content of on-line help links and training materials.Liaison between program developers and end… Show more Develop business and system requirements by working with end users and project management staff; write functional specifications for system design, development, and quality assurance testing.Find opportunities to automate manual processes; improve efficiency; query system data for automated completion of forms and notices; query data warehouse for reports. Develop the format and content of on-line help links and training materials.Liaison between program developers and end users to ascertain that business needs are defined and met; clarify and resolve problems when they arise; adhere to the project plan within budget and timelines; coordinate with area subject matter experts, supervisors, managers, and other resources. Show less

Analyze and document multi-system workflows; create business process diagrams and flow charts; understand cross system/process impacts.Conduct operational studies of operations and related functions; determine how to enhance efficiency and productivity; develop consistent workflows, procedures, and system usage accordingly.Primary business contact and expert user for system development and changes involving procedures, business processes, and/or workflows; trouble-shoot day-to-day… Show more Analyze and document multi-system workflows; create business process diagrams and flow charts; understand cross system/process impacts.Conduct operational studies of operations and related functions; determine how to enhance efficiency and productivity; develop consistent workflows, procedures, and system usage accordingly.Primary business contact and expert user for system development and changes involving procedures, business processes, and/or workflows; trouble-shoot day-to-day operational issues.Project coordinator for document management, imaging and workflow system implementation in underwriting and related operational areas across multiple states in all regional offices; business expert and power user; coordinate and manage implementations in other departments; develop business needs and submit specifications for system enhancements and new programs; conduct user acceptance testing; prepare training material and provide training sessions; review post-implementation issues and future enhancements.Perform Quality Assurance audits; evaluate compliance with internal procedures and guidelines as well as external regulations; summarize results to present to upper management and/or internal auditors; analyze and recommend areas of improvement; implement training, procedures, or guidelines as needed.2001 and prior Job duties in various positions for several insurance companies including:Associate Underwriter: Responsible for underwriting review of commercial accounts <$50,000; worked with other company personnel and agency contacts; provided instructions for processing of all transactions by support staff; resident expert for systems and operations with Y2K Project.Workflow Implementation Specialist: Coordinated, developed, documented, and implemented revised workflows to improve efficiencies for underwriting operations in U.S. regional offices.Supervisor: Managed 16 employees including hiring/firing, performance reviews, and salary; training. Show less