- Support the delivery of the regional communication and implementation plan through reporting and analysis production.- Drive engagement and understanding of the new platform and how teams will embed and interact with it, through direct contacts.- Deliver appropriate implementation and migration documents based on hotel location, corporate versus hotel status, PMS interface, and other unique qualities such as market, property type, ownership, etc.- Responsible for monitoring and validation of hotel readiness to coordinate scheduling, based on pre-defined prioritization criteria.- Key strategic role in escalation process through operational and commercial teams.- Manage the post activation support.- Develop and maintain excellent working relationships with Global Conversion teams to ensure successful completion of migration and conversion.

• Responsible for the roll out and implementation of new S&M tools, programs and systems to hotels. Ensures hotel readiness by partnering with business owners to develop comprehensive project plans, training plans and implementation / training process• Owns the implementation process, training delivery of new S&M tools, programs and systems. Sets up monitoring process to measure hotel adoption and embedding• Provides recommendation and feedback to other functions in S&M on the development of S&M tools, programs and systems based on the business needs and hotel operation feasibility• Provides consultative support to other S&M functions on project management including the project planning, project team development and the development of operating manuals / process and training programs• Works with the sub regional teams and Operations leaders to ensure any new initiatives are aligned with the Commercial and Sub Regional strategic priorities• Conducts post launch analysis and reviews, and provides recommendation on future enhancement

Various roles in Front Desk & Reservations - trainee, front desk agent, reservationist, reservation supervisor