As the Director of Retail Experience at Monos, I am committed to elevating the Guest experience across our retail environments. My goal is to ensure Guest satisfaction and brand loyalty, ensuring consistency between HQ-level strategies and in-store experiences.• Staff Recruitment and Culture: Partner with Store Managers to select top-tier staff, emphasizing candidates who will enhance our store culture.• Training and Development: Implement training programs to ensure consistent… Show more As the Director of Retail Experience at Monos, I am committed to elevating the Guest experience across our retail environments. My goal is to ensure Guest satisfaction and brand loyalty, ensuring consistency between HQ-level strategies and in-store experiences.• Staff Recruitment and Culture: Partner with Store Managers to select top-tier staff, emphasizing candidates who will enhance our store culture.• Training and Development: Implement training programs to ensure consistent guest service and operations across all outlets.• Retail Manager Growth: Support the development of Retail Managers, holding them accountable for delivering exceptional service and operational excellence.• Performance Monitoring: Track store KPIs and work with the retail team to maintain high performance levels.• Guest Relations: Address and resolve guest complaints and concerns in collaboration with store teams.Sales and Profitability Strategies: Work with the Director of Retail Operations to develop strategies to drive sales and profitability.• Inventory Management: Ensure consistent inventory levels and effective planning for peak seasons, in coordination with the supply chain team.• Visual Merchandising: Develop seasonal visual merchandising plans with the Director of Retail Operations, adhering to brand guidelines.• Operational Consistency: Act as a liaison between HQ and retail, ensuring uniformity in operations across all channels.• Cross-Functional Collaboration: Work with Marketing, Supply Chain, Product, and People & Culture teams to stay ahead of in-store trends and upcoming initiatives. Show less

Lead role in managing overall operation and personnel.Set measurable goals, operational objectives and establish operational policies for various departments in the organizationAnalyze data, audit and find ways to increase quality of customer serviceImprove existing KPI's, report to management team and deliver resultsDevelop operational management systems, processes and best practicesAnalyze, forecast production planning, purchasing, negotiating and managing… Show more Lead role in managing overall operation and personnel.Set measurable goals, operational objectives and establish operational policies for various departments in the organizationAnalyze data, audit and find ways to increase quality of customer serviceImprove existing KPI's, report to management team and deliver resultsDevelop operational management systems, processes and best practicesAnalyze, forecast production planning, purchasing, negotiating and managing inventoryAnalyze and improve financial profitabilityIdentify and address problems and opportunities for the company.Expansion Store Operation and Management Show less

As a Partner at Hera Studios, I co-managed the company and continued to oversee our wedding and production teams. I explored new revenue streams, expanding into ecommerce product photography/videography and YouTube production. I also built out our studio capabilities to include in-studio wedding photography sessions. Additionally, I spearheaded our entry into the luxury wedding market, offering upscale productions with dress rentals, hair and makeup services, and full on-site teams for high-end… Show more As a Partner at Hera Studios, I co-managed the company and continued to oversee our wedding and production teams. I explored new revenue streams, expanding into ecommerce product photography/videography and YouTube production. I also built out our studio capabilities to include in-studio wedding photography sessions. Additionally, I spearheaded our entry into the luxury wedding market, offering upscale productions with dress rentals, hair and makeup services, and full on-site teams for high-end wedding experiences. Show less

In my role as Director of Wedding and Products, I oversaw our teams of photographers, videographers, editors, and coordinators. During peak seasons, I managed over 20 staff members and took a hands-on approach by shooting and editing videos myself. I was responsible for hiring, managing, scheduling, and overseeing the entire production process, from pre-production planning to post-production. I also handled equipment management and maintained our fleet of company vehicles, ensuring everything… Show more In my role as Director of Wedding and Products, I oversaw our teams of photographers, videographers, editors, and coordinators. During peak seasons, I managed over 20 staff members and took a hands-on approach by shooting and editing videos myself. I was responsible for hiring, managing, scheduling, and overseeing the entire production process, from pre-production planning to post-production. I also handled equipment management and maintained our fleet of company vehicles, ensuring everything ran smoothly on-site at weddings and events. Show less

As the first Wedding Planner at Hera Studios, I built and established our wedding planning department from the ground up. I led a team of two coordinators, ensuring every wedding was flawlessly planned and executed. My role involved liaising with couples, managing timelines, and coordinating with vendors to create unforgettable wedding experiences. We were able to bridge the gap to include wedding planning or coordinating services with our high end photo and video production team.

Dedicated hard working event planner that enjoys taking on challenges within the hospitality industry, using every event as a learning opportunity. Applies knowledge gained from the ground level at previous events to execute experiences that exceed client’s expectations, which lead to high levels of customer retention and satisfaction.Project Highlights2014 - PresentCirque Du Soleil | KOOZA - VIP Tapis Rouge & The Lounge Experience Catering(Concord Place, Vancouver)Live… Show more Dedicated hard working event planner that enjoys taking on challenges within the hospitality industry, using every event as a learning opportunity. Applies knowledge gained from the ground level at previous events to execute experiences that exceed client’s expectations, which lead to high levels of customer retention and satisfaction.Project Highlights2014 - PresentCirque Du Soleil | KOOZA - VIP Tapis Rouge & The Lounge Experience Catering(Concord Place, Vancouver)Live Nation/BrandLive | MusicBox & TimberLounge VIP Catering(Squamish Valley Music Festival)Live Nation/Backstage Support | FVDED in The Park - Backstage Artist & Crew Catering(Holland Park, Surrey)Live Nation | Usher - The UR Experience Tour Backstage Catering(Rogers Arena, Vancouver)Live Nation | Fleetwood Mac - On With The Show Tour Backstage Catering(Rogers Arena, Vancouver)Live Nation | Russell Peters - Almost Famous World Tour Backstage Catering(Rogers Arena, Vancouver)Live Nation | Blake Shelton - Ten Times Crazier Tour Backstage Catering(Rogers Arena, Vancouver)Day to Day For ConcertsOverall Project & Event ManagementPlanning Menus in Consultation With Chefs and Client(s)Decor Sourcing and ExecutionOverseeing Catering and Waiting StaffSetting Up Catering for Dressing Room(s)Organizing and Packing All SuppliesEvent LogisticsProduct SourcingOn Site Execution and Management Show less

Provide exceptional customer service support via LivePerson LiveChat and ZenDesk CSR support software. Assisted with Violations Department with disputes resolutions using Ticket Manager software. Participant in the Social Media Committee with marketing and innovative ideas for our website, App and contests.