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• 20 years experience in full life cycle of IT Projects in Digital Marketing, Banking, Pharmaceutical, Aviation and Freight Delivery Industry• Strong Program and Project Management experience with a specific knowledge in IT Service Delivery, Customer Relationship Management (CRM), IT strategy, Data Center Management, System Deployment, Software Deployment, Transition Management, Change Management Processes & Planning, Security Processes & Planning, and Product Life Cycle Management• Global experience in leading, managing and out-sourcing software engineering, and development as well as testing and technical support for business-critical and mission-critical IT Solutions • Thorough knowledge of PMI, Systems Development Life Cycle (SDLC), Agile (SCRUM), Waterfall, and Six Sigma (Lean) methodologies• Specific project experience in: Infrastructure Projects, ERP Human Resource tools, Security Compliance, Cloud, Mobile, Online Web Applications, SOA, AIOps’ Tools, Application Performance Management (APM), IT Operations Analytics (ITOA), Corporate Restructuring, Global Operations Center (GSOC) and ITIL compliance
Morgan Stanley
View- Website:
- morganstanley.com
- Employees:
- 501
- Company phone:
- (212)761-4000
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Senior It Infrastructure Program ManagerMorgan Stanley Sep 2023 - PresentNew York, Ny, Us
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Consultant Senior It Project ManagerWalker&Young Consulting Jul 2022 - Jul 2023
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Senior It Project ManagerSamsung Electronics America Jun 2020 - Jul 2022Ridgefield Park, Nj, Us -
Senior It Infrastructure Project ManagerNational Bank Of Canada Jan 2017 - Jun 2020Montreal, Quebec, Ca• Restructure operations support model and implement a Global Security Operations Center.• Implementation of Moogsoft AIOps’ real-time machine learning algorithms to reduce operational noise (MTTR, MTTD) and allow operators to proactively detect and remediate issues that impact customers' experience -
Senior It Infrastructure Project ManagerNational Bank Of Canada Mar 2015 - Jun 2020Montreal, Quebec, Ca• Managed the high visibility security project 'High Privileged Access Management'. Implementation of tools to manage the life cycle of access to critical applications. Required to be BASIF compliant and remediate all critical security vulnerabilities that successfully passed an audit by Deloitte.
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Senior Application Project Manager (Appdynamics Program)National Bank Of Canada Jan 2015 - 2017Montreal, Quebec, Ca• Implementation of AppDynamics Performance Management (APM) and IT Operations Analytics (ITOA) application. Correlation of events from 20 monitoring tools to provide focus on managing the performance and availability of 300 bank applications across cloud computing and data center environments. Provided application performance and business impact reports to top management.
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Senior Application Project Manager (Identity Access Management)National Bank Of Canada 2014 - 2015Montreal, Quebec, Ca• Managed projects for the Identity Access Management department to encrypt LDAP traffic in flight across the network to prevent identity theft.
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Senior It Depolyment Project Manager At National Bank Of Canada (Basel Iii Program)National Bank Of Canada Nov 2012 - 2014Montreal, Quebec, Ca
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Senior Infrastructure Project Manager (Max Program)National Bank Of Canada Mar 2012 - 2014Montreal, Quebec, Ca• Responsible to manage the solution architect team for the Teller project ( a new system that upgrades the transactional system used in branches at the bank)• Implementation of new functionalities for self-service kiosks (ATMs) across all branches globallyResponsible manage the design and build of a new infrastructure for all environments (dev, preprod & prod) including high availability and DR.
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Project Manager (Senior Specialist Procurement Systems)Mckesson May 2011 - Mar 2012Irving, Texas, Us• Managed purchasing teams to track, support and develop processes and systems for the pharmaceutical industry across multiple product categories.• Implementation of new projects, processes and systems. • Coordinated with IT resources to respond and escalate issues related to order placement and system validation. • Lead cross-functional projects to optimize supply chain effectiveness, and driving results for supply chain management.• Advised on identifying training needs, developed and presented training materials and best practices to suppliers and purchasing teams. -
Global Transition Program Manager ConsultantTransition\Transformation Dept. (Ibm Global Services) Oct 2010 - May 2011Armonk, New York, Ny, Us• Transitioned the IT infrastructure and support services (mainframe and mid-range servers) from CGI to IBM for Desjardins Bank of Quebec.• Consulted on Security Compliancy processes. • Developed, analyzed and implemented a Knowledge Transfer Program strategy and plan.• Delivered training sessions to management in processes, tools and resources to streamline the capture of intellectual capital and facilitate knowledge transfer. • Restructured standard product support models and processes based on ITIL and ISO standards into IBM Global steady-state operations -
Senior Project Manager (Consultant At Sita)Pm Technologies Inc. Oct 2009 - 2011Atlanta, UsPM Technologies is a project management consulting firm specializing in large complex IT projects We accomplish our clients’ goals by becoming an extension of the clients’ organization, providing the expertise necessary to ensure project time, cost and quality objectives are met or exceeded. We have worked extensively with SITA, EQUANT and other Fortune 500 companies on large Data networking projects:Air Canada Worldwide Network Infrastructure – PM Technologies, working with SITA and IBM, managed the deployment of IP technology to over 260 sites worldwide to enhance network quality of service and reduce long term operating costs.www.pmtechno.com -
Senior It Project Manager ConsultantSita Oct 2009 - Jul 2010Geneva, Geneva, Ch• Worked on delivery implementation strategy and planning for a global airline solutions provider with 350 locations worldwide.• PCI Compliance project implemented to 247 airports globally.• Assessed and consulted on SITA Operations, PCI Compliancy and ISO best practices and managed remedial activities to raise the level of security.• Was liaison between technical team and business stakeholders. • Managed Architects and Technical Business Analysts to establish alternative solutions and create proposals to meet the company's business needs. -
Global Delivery Project ManagerNakisa Oct 2008 - Apr 2009Montreal, Quebec, CaResponsible for management of deploying delivery of Nakisa software products to customers onsite. Products include Human Resources process (Talent Management, Organization Management, Performance Management)Managed projects with technology partners and system integrators (SAP, Oracle, PeopleSoft, IBM, Accenture and Microsoft)Insure projects are conducted in compliance to Nakisa standards Provide portfolio level status reports to management Facilitate improvements to the project conduct & management processCoach and mentor project team members and responsible for building PMO career curriculum -
Senior Technical Project ManagerSita Oct 2006 - Oct 2008Geneva, Geneva, Ch• Lead software development projects for SITA's Airline Baggage Portfolio. Products included BagManager, BagMessage and web based WorldTracer Baggage Tracing.• Used Agile Methodology for offshore development • Managed offshore and onshore teams of highly skilled developers to deliver complex web-based software products • Worked on delivery implementation strategy and planning• Consulted on building product support models and processes based on ITIL and ISO standards.• Manage project budgets of 250 000$ to 3 million dollars during product life cycle.• Mentorship to project coordinators.
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Transition Project LeadSita Mar 2004 - Oct 2006Geneva, Geneva, Ch• Deployment of new support services into Global Operations units for Airport Development Systems (ADS).• Managed transition programs for ADS projects.• Responsible for analyzing problems and creating solutions involving finance, scheduling, technology, methodology, project management tools and solution components• Received Excellence Award for defining and deploying BagManager standard support model.
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It Support AnalystStandard Life Feb 2001 - Nov 2003Edinburgh, Scotland, GbTroubleshoot and provide solutions for over 200 application portfoliosSupport wide range of Microsoft applications, desktop applications and network platforms (NT, Novell, Unix, XP, Win2000)Technical Lead and System Administrator on major projects -
Technical Support SpecialistHewlett-Packard Feb 2000 - Dec 2000Houston, Texas, UsProvide technical support for network platforms across the U.S.Network Administrator of major corporate accounts with responsibility for managing internal network infrastructure supporting hundreds of users. Technologies included Windows98/NT4/XP, SQL2000, and MS ExchangeProviding system administration and Helpdesk support including software and hardware installations, maintenance, upgrades, troubleshooting, user account administration and support under stringent deadlines in a fast-paced, 24x7 environment -
Microsoft Certified Systems EngineerLearning Tree Jan 1999 - Jan 2000
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Technical Support RepresentativeUps Jan 1999 - Dec 1999Atlanta, Ga, UsTroubleshoot network platforms across Canada (NT, Novell, and Win98)Assist in managing major projects and providing I.T. solutions to recover lost revenueCommunicating with vendors to ensure all issues were quickly resolved to maintain optimal system performance
Cindy Young Skills
Cindy Young Education Details
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Concordia UniversityMarketing
Frequently Asked Questions about Cindy Young
What company does Cindy Young work for?
Cindy Young works for Morgan Stanley
What is Cindy Young's role at the current company?
Cindy Young's current role is Senior IT Program Manager.
What is Cindy Young's email address?
Cindy Young's email address is ci****@****jam.com
What is Cindy Young's direct phone number?
Cindy Young's direct phone number is (914) 499*****
What schools did Cindy Young attend?
Cindy Young attended Concordia University.
What skills is Cindy Young known for?
Cindy Young has skills like Infrastructure, Transition Management, Business Analysis, Project Portfolio Management, Pmp, Program Management, Itil Implementation, Itil, Software Development, Pmo, Sdlc, Pharmaceutics.
Who are Cindy Young's colleagues?
Cindy Young's colleagues are Elizabeth Mccarthy, Dan Caron, Barry Gottlieb, Pratibha Hosley, Vincent Mancuso, Crps®, Halima B., Prashil Patil.
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