Cindy Abel Email & Phone Number

Directed full spectrum of large scale projects for facilities, from Maine to Delaware. Conducted space analysis to optimize space capacity and ensure utmost customer satisfaction. Served as General Contractor responsible for designing and standardizing processes, procedures, and benchmarks. Provided assistance to Facility Planners on complex moves. Provided strategic leadership to task force in the documentation of best practices and procedures for the planning team. Established and maintained working relationship with all internal WellPoint customers and service providers. Highlights:Demonstrated exceptional performance in relocating more than 600 associates in South Portland, Maine facility in accordance with budget and scheduleWorked collaboratively with project team and internal WellPoint customers to develop and implement scopes, budgets, and schedule, essential in occupancy planning analysis processInterfaced with corporate Information Technology department to design, develop, and execute data / voice infrastructure for existing and new locationsFunction as liaison for Corporate Real Estate working with Corporate Risk Management / Security department in the development and organization of standard policy and procedure for company’s ergonomic and safety programs for more than 40,000 associatesPlayed a significant role in achieving company’s strategy of facilitating reduction in overall portfolio by 210,000 sq. ft. in 2008 Led the successful implementation of company’s furniture standards program and coordinated with the Procurement Department to negotiate best prices from outside vendors

Oversaw all aspects of facilities operations for nine multi-tenant and building-owned office spaces with more than million square feet across Northeast and Southeast. Spearheaded and motivated Corporate Real Estate Maintenance staff of seven associates responsible for delivering maintenance services for internal clients. Managed and developed vendor relationships for bid proposal preparation and supported documentation. Designated as primary liaison in working with Corporate Safety and Security accounted for implementing and achieving Business Continuity Plans for all locations.Highlights:Coordinated and administered annual facilities budgets for multiple office locations ensuring compliance with cost initiativesWorked closely with WellPoint’s Corporate Risk Management department to manage all ergonomic and safety-related items for daily operation and large scale movesWorked directly with tenant / owner to meet and provide all special accommodationsContributed in the annual pricing proposals, as requested by the in house Procurement department, for nine office buildings and facilitated 5% reduction on overall budget every yearEngaged in a full range space planning needs and rendered assistance to Projects and Planning team in updating seating plans and providing information on update seating capacities quarterlySupported Corporate Real Estate Projects and Planning Team in coordinating efforts to open and close locations due to lease expirations and downsizing closures; piloted team on a major closing of 525,000 sq. ft. closure in Springfield, MassachusettsConsistently attained 5.0 quality customer service scores by providing effective leadership and exceptional performance

•Successfully administrated the telephone/recording systems and provided back-up support for three WellPoint’s/UniCare business locations in MA that serviced 2,000 associates.•Coordinated site projects that included a major relocation of 200 plus associates & installation of telecommunication equipment for WellPoint’s/UniCare location in Charlestown, MA from one building to another building in the same complex.

Supervisor, LTD/STD Creditor Claims, and Medical/Death Claims