Cindy Abramson Email & Phone Number

United States

Management and operational consulting for start-ups and emerging growth organizations interested in mastering the discipline of organizational health. Focus areas include:- Strategic Planning: Defining a clear vision, strategic priorities, and an executable business plan.- Leadership and Team Building: Empowering individuals and organizations to achieve their full potential. - Fractional Chief Operating Officer and Chief of Staff: Gain access to a seasoned professional with decades of experience as an operator and trusted advisor.- Operational Excellence and Process Optimization: Achieve peak performance by refining processes and fostering a culture of excellence and continuous improvement.

San Francisco

- Led, managed and scaled Service Delivery Operations across Kenya, Uganda, India, Europe and the Americas. Scaled operations from 20 to 2500+ employees and grew revenue over 20x.- Launched Service Delivery Center operations from the ground up in Kenya and Uganda, including Customer Service Delivery, People Operations, IT, Business Analytics, Security and Facilities Management functions. - Developed partner program and managed Service Delivery partners in Africa, India and Haiti.- To support the evolution of our organization from a tech enabled services company to a SaaS company, I launched our Trust Division which included Customer Success, Security & Compliance and PMO. The charter of this division was to ensure that our core value pillar of trust was at the center of everything we did from product development to delivering customer projects to internal processes and systems. - In the role of leading the People function, I initiated and led the evolution of our traditional HR function into a broad scale Global People function responsible for managing the strategy and processes related to building and retaining an exceptional team of professionals as well as optimizing people-centered activities like hiring, training, professional development, and performance management. The over-arching charter of this division was to ensure that our company values were reinforced with every initiative and communication. - Executive sponsor for several of our top ten enterprise customers. - Executive team liaison with external executive consultant for strategic planning process.- Reported directly to CEO

San Francisco, Ca

- Developed and led Professional Services team for firm that provides customized Salesforce.com (SFDC) implementation solutions and consulting services for high-performing non-profits. - Product owner responsible for go to market strategy and successful launch of first SFDC application, Exponent Case Management (ECM).

San Francisco Bay Area

Customer Highlights:- SeeBeyond (acquired by Sun Microsystems), Launched leading healthcare enterprise application integration product in two new vertical markets; insurance and financial services.- newScale (acquired by Cisco), Led professional services strategy and development of solutions suite for provider of self-service, service catalog, and lifecycle management software for enterprise IT and private / hybrid cloud computing. - Filenet (acquired by IBM), Launched Bay Area Practice Management Division for content management solution company. Individually responsible for increased revenue from $0-$2 million in first 6 months.- Terrace Software, Operationalized marketing, business development and professional services strategies for emerging growth company in the Insurance Enterprise Application market sector. Responsible for over $1M in new software/service sales in year one. - Intelli-Services, Created and operationalized business development and professional services strategies of emerging growth company in Electronic Content Management (ECM) market sector. - Zipboss, Led strategic planning for product launch for web content management solution start up. Established partnership with Epicor, International ERP software provider.- Juniper Networks, Led HRIS Implementation (PeopleSoft, HCM Analytics, Hyperion). Developed position leveling matrices and job descriptions for Professional Services.- Stupski Foundation, Led development of operational policies and regulatory compliance for non-profit leader in education research and reform.

Walnut Creek, Ca

Developed strategy and launched Professional Services (PS) division from ground up resulting in revenue growth from $0 to $2.2 million in year one. Responsible for providing integrated business solutions to the domestic and international insurance industry. Included account and project management, training and education, support and implementation services.