Cindy Chiang Email and Phone Number
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I lead the Veeva CRM Product Management organization in North America. My team is responsible for the core CRM functionality, including Call Reporting, Account Management, Sampling, Orders, Inventory Management, Key Account Management, Network Integration, MyInsights, and more. I earned my MBA from UCLA Anderson with a specialization in marketing and transitioned into product management where I continue to follow my passion of working in the intersection between tech and pharma.Before that, I was a Business Systems Analyst working in the SaaS Infrastructure Operations group at Adobe Systems Inc. Before that, I was a Business Analyst at Amgen supporting a variety of departments including: Sales and Marketing Information Systems, and Research Informatics, and Development Information Systems. I also supported Marketing and was able to gain experience directing creative development of marketing assets for CRM programs, designing the company’s first mail back program for used injection materials, and redesigning websites to streamline online program registration. I graduated from UCLA’s Henry Samueli School of Engineering and Applied Science with a B.S. in Computer Science and Engineering.
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Vice President, Vault Crm Product ManagementVeeva SystemsCalifornia, United States -
Senior Director, Crm Product ManagementVeeva Systems Apr 2021 - PresentPleasanton, Ca, Us -
Director, Crm Product Management, North AmericaVeeva Systems Jul 2016 - Apr 2021Pleasanton, Ca, Us -
Senior Product Manager, MultichannelVeeva Systems Mar 2015 - Jul 2016Pleasanton, Ca, Us -
Product Manager, Closed Loop MarketingVeeva Systems Jul 2012 - Mar 2015Pleasanton, Ca, Us -
Business Systems AnalystAdobe Sep 2011 - Jul 2012San Jose, Ca, Us• Engaged new clients in strategy discussions to identify their incident and problem management needs• Gathered requirements and define new processes to enhance customer value of Cloud Operations support -
Sr. Associate Is Business Systems Analyst - Supporting Consumer MarketingAmgen May 2010 - Oct 2011Thousand Oaks, Ca, Us• Developed website specifications to streamline online program registration and provide customized CRM experiences • Managed production of online videos for integration in a broad media campaign including consumer websites and banner ads• Established company’s first mail-back program for used injection materials to meet consumer and business demands for environmental responsibility• Partnered with the consumer marketing team to develop conversion and adherence consumer marketing business rules• Directed creative development of brochures, emails, and other marketing assets for CRM programs• Optimized IVR and launched live agent call center for new-to-market product generating increased program registrations -
Sr. Associate Is Business Analyst - Research InformaticsAmgen Aug 2004 - Dec 2010Thousand Oaks, Ca, Us• Led cross-functional team in global validation and implementation of data management system upgrade• Wrote and reviewed project plans, requirements specifications, and test scripts to document system validations for the FDA• Spearheaded and presented to executives process changes reducing validation timeline by over 50%• Led global team to implement new patching/update installation process and installed patching • Negotiated global license contract and collaborated with vendors to create customized software upgrade solutions• Mentored colleagues on project management and presentation best practices• Developed Visual Basic scripts to increase team efficiency by 50% when capturing detailed instrument information• Collaborated with scientists to ensure organized archival of lab data for easy retrieval• Improved customer service relations with R&D clients through efficient resolution of work tickets and clear communication -
ConsultantRedtxt Jul 2010 - Dec 2010• Conducted market research on the US mobile industry including interviewing industry experts, customers, & employees• Collaborated with a 5 member team to write a comprehensive business plan for the company’s entry into the US• Independently presented business plan to panel consisting of company executives, industry experts, and venture capitalists
Cindy Chiang Skills
Cindy Chiang Education Details
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UclaMba -
UclaComputer Science And Engineering
Frequently Asked Questions about Cindy Chiang
What company does Cindy Chiang work for?
Cindy Chiang works for Veeva Systems
What is Cindy Chiang's role at the current company?
Cindy Chiang's current role is Vice President, Vault CRM Product Management.
What is Cindy Chiang's email address?
Cindy Chiang's email address is ci****@****ail.com
What is Cindy Chiang's direct phone number?
Cindy Chiang's direct phone number is +142575*****
What schools did Cindy Chiang attend?
Cindy Chiang attended Ucla, Ucla.
What are some of Cindy Chiang's interests?
Cindy Chiang has interest in Snowboarding, Running, Chinese Lion Dance.
What skills is Cindy Chiang known for?
Cindy Chiang has skills like Software Project Management, Cross Functional Team Leadership, Cloud Computing, Strategy, Sql, Visual Basic, Project Management, Quality Center, Perl, Sdlc, Crm, Microsoft Office.
Who are Cindy Chiang's colleagues?
Cindy Chiang's colleagues are S. Lynn Persson, Sivakumar Sinnapayen, Zoe Dixon, Xinchen He, Connor Finneran, Isabelle Rocha, Nicole Kociszewski.
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