Cindy Chiang

Cindy Chiang Email and Phone Number

Vice President, Vault CRM Product Management @ Veeva Systems
California, United States
Cindy Chiang's Location
San Francisco Bay Area, United States, United States
Cindy Chiang's Contact Details

Cindy Chiang work email

Cindy Chiang personal email

About Cindy Chiang

I lead the Veeva CRM Product Management organization in North America. My team is responsible for the core CRM functionality, including Call Reporting, Account Management, Sampling, Orders, Inventory Management, Key Account Management, Network Integration, MyInsights, and more. I earned my MBA from UCLA Anderson with a specialization in marketing and transitioned into product management where I continue to follow my passion of working in the intersection between tech and pharma.Before that, I was a Business Systems Analyst working in the SaaS Infrastructure Operations group at Adobe Systems Inc. Before that, I was a Business Analyst at Amgen supporting a variety of departments including: Sales and Marketing Information Systems, and Research Informatics, and Development Information Systems. I also supported Marketing and was able to gain experience directing creative development of marketing assets for CRM programs, designing the company’s first mail back program for used injection materials, and redesigning websites to streamline online program registration. I graduated from UCLA’s Henry Samueli School of Engineering and Applied Science with a B.S. in Computer Science and Engineering.

Cindy Chiang's Current Company Details
Veeva Systems

Veeva Systems

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Vice President, Vault CRM Product Management
California, United States
Website:
veeva.com
Employees:
9263
Cindy Chiang Work Experience Details
  • Veeva Systems
    Vice President, Vault Crm Product Management
    Veeva Systems
    California, United States
  • Veeva Systems
    Senior Director, Crm Product Management
    Veeva Systems Apr 2021 - Present
    Pleasanton, Ca, Us
  • Veeva Systems
    Director, Crm Product Management, North America
    Veeva Systems Jul 2016 - Apr 2021
    Pleasanton, Ca, Us
  • Veeva Systems
    Senior Product Manager, Multichannel
    Veeva Systems Mar 2015 - Jul 2016
    Pleasanton, Ca, Us
  • Veeva Systems
    Product Manager, Closed Loop Marketing
    Veeva Systems Jul 2012 - Mar 2015
    Pleasanton, Ca, Us
  • Adobe
    Business Systems Analyst
    Adobe Sep 2011 - Jul 2012
    San Jose, Ca, Us
    • Engaged new clients in strategy discussions to identify their incident and problem management needs• Gathered requirements and define new processes to enhance customer value of Cloud Operations support
  • Amgen
    Sr. Associate Is Business Systems Analyst - Supporting Consumer Marketing
    Amgen May 2010 - Oct 2011
    Thousand Oaks, Ca, Us
    • Developed website specifications to streamline online program registration and provide customized CRM experiences • Managed production of online videos for integration in a broad media campaign including consumer websites and banner ads• Established company’s first mail-back program for used injection materials to meet consumer and business demands for environmental responsibility• Partnered with the consumer marketing team to develop conversion and adherence consumer marketing business rules• Directed creative development of brochures, emails, and other marketing assets for CRM programs• Optimized IVR and launched live agent call center for new-to-market product generating increased program registrations
  • Amgen
    Sr. Associate Is Business Analyst - Research Informatics
    Amgen Aug 2004 - Dec 2010
    Thousand Oaks, Ca, Us
    • Led cross-functional team in global validation and implementation of data management system upgrade• Wrote and reviewed project plans, requirements specifications, and test scripts to document system validations for the FDA• Spearheaded and presented to executives process changes reducing validation timeline by over 50%• Led global team to implement new patching/update installation process and installed patching • Negotiated global license contract and collaborated with vendors to create customized software upgrade solutions• Mentored colleagues on project management and presentation best practices• Developed Visual Basic scripts to increase team efficiency by 50% when capturing detailed instrument information• Collaborated with scientists to ensure organized archival of lab data for easy retrieval• Improved customer service relations with R&D clients through efficient resolution of work tickets and clear communication
  • Redtxt
    Consultant
    Redtxt Jul 2010 - Dec 2010
    • Conducted market research on the US mobile industry including interviewing industry experts, customers, & employees• Collaborated with a 5 member team to write a comprehensive business plan for the company’s entry into the US• Independently presented business plan to panel consisting of company executives, industry experts, and venture capitalists

Cindy Chiang Skills

Software Project Management Cross Functional Team Leadership Cloud Computing Strategy Sql Visual Basic Project Management Quality Center Perl Sdlc Crm Microsoft Office C++ Html Glp Validation Product Management Saas Scientific Data Management System Microsoft Server Update Service Vb

Cindy Chiang Education Details

  • Ucla
    Ucla
    Mba
  • Ucla
    Ucla
    Computer Science And Engineering

Frequently Asked Questions about Cindy Chiang

What company does Cindy Chiang work for?

Cindy Chiang works for Veeva Systems

What is Cindy Chiang's role at the current company?

Cindy Chiang's current role is Vice President, Vault CRM Product Management.

What is Cindy Chiang's email address?

Cindy Chiang's email address is ci****@****ail.com

What is Cindy Chiang's direct phone number?

Cindy Chiang's direct phone number is +142575*****

What schools did Cindy Chiang attend?

Cindy Chiang attended Ucla, Ucla.

What are some of Cindy Chiang's interests?

Cindy Chiang has interest in Snowboarding, Running, Chinese Lion Dance.

What skills is Cindy Chiang known for?

Cindy Chiang has skills like Software Project Management, Cross Functional Team Leadership, Cloud Computing, Strategy, Sql, Visual Basic, Project Management, Quality Center, Perl, Sdlc, Crm, Microsoft Office.

Who are Cindy Chiang's colleagues?

Cindy Chiang's colleagues are S. Lynn Persson, Sivakumar Sinnapayen, Zoe Dixon, Xinchen He, Connor Finneran, Isabelle Rocha, Nicole Kociszewski.

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