·Led UX research and UI design for a mobile app, managing the whole design process. Developed a design system and framework to ensure consistency and support future feature growth.·Designed a range of digital solutions for businesses by conducting assessments, defining objectives, and developing customized apps to enhance their operational efficiency.·Revamped websites with a focus on both functionality and appearance. Re-evaluated existing content and incorporated new elements to enhance the overall user experience.·Consulted with brands on building cohesive branding strategies for social media, providing clear guidelines and visual assets to strengthen their online presence.·Worked as a localization consultant, conducting user experience evaluations for various products, including apps, AI systems, and marketing materials, to ensure cultural relevance and an optimal user experience for Spanish-speaking audiences.·Took on the role of Product Strategist during the early stages of a product, helping to define the product roadmap. I worked on product requirements, user stories, and acceptance criteria, conducted competitive analysis, managed the project backlog, and led weekly sprints. Additionally, I facilitated design thinking workshops and user story mapping sessions to improve the product development process.

·Managed over 7 different customer accounts, ensuring high-quality customer service and communication, while keeping customer preferences at the forefront.·Led coordinated efforts among various internal and external teams to ensure a smooth supply chain flow, working collaboratively to meet customer needs and enhance operational efficiency.·Managed solution processes for more than 100 shipments a month, actively identifying operational improvement opportunities and proposing action plans to enhance efficiency and save time, all while addressing customer needs effectively.

·Analyzed supply chain pain points and foreign trade compliance strategies to optimize global freight and transportation, demonstrating strong skills in identifying areas for improvement.·Conducted international logistics assessments, training, and management, leading to significant resource optimization for companies, showcasing skills in implementing changes to enhance efficiency and effectiveness.·Led global market analysis, honing skills in data interpretation, trend identification, and user behavior analysis, that played crucial for making informed decisions.

·Ensured all functional and technical aspects of the product and its features met user requirements, translating strategy into actionable tasks and collaborating with cross-functional teams for successful execution.·Managed the end-to-end (E2E) supply chain process from manufacture to product delivery, ensuring efficient, cost-effective logistics and shipping timelines.·Supervised customs processes, regulations, and compliance for worldwide exports, contributing to the development of requirements and processes to optimize the Cross Border exports network for improved delivery speed worldwide.·Coordinated efforts among various teams.