Cindy Baker Email & Phone Number

Atlanta, Ga, Us

San Francisco, Ca, Us

• Sell/offer products for new business and renewaling groups• Build relationships with business owners and HR managers to provide insurance benefits to their employees• Help employers to offer products that will attract new employees and retain good workers • Provide benefits to companies to include Medical, Dental, Vision, Life insurance, Accident, Critical Care, Cancer, Short Term Disability and Long Term Disability• Liasion between the members and insurance carriers. Provide claims assistant • Provide enrollment meetings • Handle the groups renewal to include shopping for other more affortable coverage, update new hire enrollments, employee terminations, provide employee claims issues

Fayetteville, Ga, Us

• Determine coverage needs, produce correspondence and proposals for new and renewal business• Prescreen individual quotes with commercial carriers• Educate employer/group administrators about Healthcare Reform including the SBCs• Stay current on marketplace changes and inform my clients of those that may affect them• Oversee all aspects of clients’ insurance programs• Work with underwriters meeting current demand• Keep in contact with my clients to ensure they are aware of new products and existing product lines’ added value services• Build trust with my clients by ensuring a proper level of confidentiality of all information processed• Develop and maintain relationships with clients and carriers through regular phone calls, face-to-face meetings, seminars, and personal attention

Assisted Account Executives with client contacts and various projects• Created and updated reports comparing different plans, rates, benefits, etc.• Created administrator binders• Studied for and passed GA Insurance Broker Exam, Georgia Insurance Broker License # 2773076, expires 12/31/14• Systems/Software utilized: Zywave, Sales Logix, MS Office Suite

• Manage 11 employees, reducing abandon rate• Crisis Management• Staff restructuring / centralizing • Create departmental reports tracking• Image Processes• Team building and motivation• Broker/Customer service and administrative support• Resource and task prioritization

• Promoted within one year to handle difficult call types including sensitive or supervisor calls • Coached and monitored trainee by offering on the job training as needed• Processed urgent adjustments/appeals within unit

Chantilly, Va, Us

• Processed Rate Renewals, loaded new group benefits, products, WellRx• Trained all new associates for small group processing and changes• Liaison between Enrollment and Billing and the Local Sales Department• Systems utilized: Qcare

Chantilly, Va, Us

• Answer incoming member/client (doctors, hospital, insurance brokers) call in a high volume call center• Responsible for researching claims inquiries, handle follow-up• Liasion between members and clients • Explain coverage and benefits to members and clients

Atlanta, Ga, Us

Processed Multiple verifications for hospitals and managed care organizations (HMO, PPO and IPA)Communicated with major insurance companies and hospitals within US and International locationsProduced credential reports for M.D.'s, D.O.'s and Allied Health Practitioners to meet NCQA standards and/or client's criteriaWorked with various databases (i.e., NPDB and FSMB): maintain a repository of credentialed information on over 500,000 providersCreated verifications via paperless system and produce verification letters for various sources manually through Microsoft Word

General Studies, General Studies

Computer Accounting Certificate, Accounting