Cindy Barthet-Barateig Email & Phone Number

Bordeaux, Nouvelle-Aquitaine, France

📍Create and manage the service, with a focus on innovation and standardizing work processes📍Conduct risk analysis and implement preventive measures📍Set up key performance indicators (KPIs) and conduct weekly monitoring for continuous improvement📍Monitor and optimize additional costs company-wide📍Implement and oversee the international export process📍Train and integrate all teams into our internal ERP and operational practices📍Contribute to platform development by enhancing the user experience

Bordeaux, Nouvelle-Aquitaine, France

Industry : solution in SaaS mode to facilitate and streamline communication between headquarters and its points of sale📍Contribute to the evolution and reorganization of the Customer Success team📍Monitor and optimize performance & productivity : analyze customer feedbacks, prevent customer churn, identify pain points and implement corrective actions📍Prepare and lead the COPIL📍Control the budgetary and human resources of customer projects, responsible for keeping a good gross profit margin📍Contribute to the development of the platform

French Polynesia

I saw a great opportunity to combine my extensive knowledge in sales and marketing and my passion for Art, in writing and publishing a book tracing the cultural history and beauty of the Heiva i Bora Bora festival.

Reno, Nevada, Etats-Unis

Industry: Luxury senior living community for seniors – Healthcare industry, 240 apartments. • Optimize the customer experience and e-reputation: Ensuring a high-quality brand image• Develop brand awareness through event marketing: Hosting 36 events per year with 10 to 200+ participants• Build and engage a network of advocates and developing partnerships• Implement a growth strategy (SWOT analysis, goals, target market, competitive analysis, action plans, KPI tracking)• Increase occupancy rates from 86% in 2016 to 94% in 2018, resulting in a record annual revenue exceeding $12M

Reno, Nevada Area

Industry: Print & digital marketing agency• Strengthening customer loyalty through personalized follow-up: Achieved top 5 out of more than 160 franchises• Demonstrating long-term added value in customer retention (ROI calculation) resulting in a 22% increase in revenue• Integrating, training, and encouraging new employees and participating in recruitment

Muscat, Oman

Industry: Association for the preservation of cultural identity • Build local notoriety• Manage public relations and communication efforts, including press releases, social media and corporate literature• Created and implemented grassroots fundraising campaigns• Generate revenue through innovative and unique retail items to support the opening of a museum• Create an e-commerce sitehttps://www.facebook.com/Museum-of-Omani-Dress-508863112510950/

Muscat, Oman

Industry: Digital advertising and affiliate marketing solution• Assess client needs, advise on media solutions to improve marketability • Develop and maintain solid relationship with customers in order to grow revenue

George Town, Cayman Islands

Industry: Five Diamond Resort, 363 rooms and 69 residences • Re-energyse a disengaged team: Employee engagement rate increased from 67% to 95% • Develop business strategies: Annual revenue increases by 50%• Strengthen customer culture: Improved by 18 points within 1 year, achieving an NPS score of 96% • Budgeting, Forecasting and P&L management

George Town, Cayman Islands

George Town, Cayman Islands

George Town, Cayman Islands

Four-Year University Degree In Management, Business Administration, Human Resources, Specialization: Head Of Sales And Marketing

B.T.S. Tourisme Option B Accueil Animation