Cindy Bartrop Email & Phone Number

Canada

Burnaby, Bc

Established processes and corporate standards for business/systems documentation developmentManage training projects to ensure deliverables are ready on time and within budgetRedesigned and manage Customer Service Manager training programCollaborate with project stakeholders from all company levelsPerform needs analysis to support training design and developmentCreate training deliverables for instructor-led, virtual, and self-paced learning, including:• eLearning• Software simulations• PowerPoint presentations• Facilitator Guides• Job Aids• Instructional videosFacilitate virtual and classroom training sessions

Wrote/edited training materials and documentation for Salesforce-based applications, Oracle E-Business Suite, and various proprietary software applications. Materials included: • Polices and Standards Operations Procedures (SOPs)• PowerPoint presentations• Course outlines• Facilitator Guides• Job Aids• Instructional videosEstablished corporate standards for policy/procedure documents, user guides, and online helpSpearheaded development of style guide for training team deliverablesWorked with SMEs to ensure content was accurate and completeManaged documentation review processes during Waterfall and Agile project development cycles

Designed, created, edited and proofread company documents, including:• Procedures and training manuals• Medical summaries• Brochures• Waivers• Newsletters

Responsible for recruiting, selecting, training, scheduling, and supervising hospital staff.Wrote, edited and updated training material and departmental procedures.Coordinated selection and installation of network telephone system and company's first computer network.

Defined help topics and wrote topic content for integrated surveillance/emergency response software.

Created and assisted in the implementation of new staff scheduling system, improving shift coverage with minimal staffing levels.Wrote related procedures.Restructured filing system, increasing efficiency of client and patient information retrieval.Prepared materials for and facilitated office procedures training.

Graduate Certificate, Instructional Design

Foundations Of Adult Education

Associate Certificate, Technical Communications

Graduated With Distinction