Cindy Beals Email & Phone Number

Saint Paul, Mn, Us

Minnetonka, Minnesota, United States

Greater Minneapolis-St. Paul Area

I support a company's goals to improve a customer's experience and be innovative.

Eden Prairie Mn

Supported business leaders by critiquing their written responses to written complaints while protecting a customer’s personal health information.Accessed multiple systems to provide on-going support to business leaders by critiquing drafts to improve the readability, spelling, grammar and accuracy and to increase customer satisfaction.

Eden Prairie Mn | Woodbury Mn

Subject matter expert of over 20 insurance programs on a team of representatives assisting customers to initiate new claims and manage on-going claims.Maintained a greater than 98% performance quality average on all customer phone calls so customers received accurate information, which reduced repeat calls.Specialized in solving escalated customer issues regarding explanation of benefits reimbursements and educate customers on the benefit process to ensure payments may be issued timely.

Eden Prairie Mn

Responsible to assist customers to initiate and manage claims on a team of six intake representatives.Expressed genuine empathy and compassion when initiating new claims or changing service providers and expanded the customer’s understanding of their available benefits, which reduced claim delays.

Eden Prairie Mn

Co-teacher for 19 preschool students with a focus on kindergarten preparedness.Established a positive, learning atmosphere for preschoolers and their families which valued the individual student to encourage their interests and increase their talents.Designed engaging and educational curriculum in preparation for kindergarten and fostered an enjoyment of becoming a lifelong learner.Provided support and partnered with community resources for special needs students to ensure that every student reached their fullest potential.Taught problem solving skills to foster student directed resolution skills to improve social skills and a student’s ability to start and retain relationships.