Cindy Bouchard Email & Phone Number

Waltham, MA, US

• Lead Quote to Cash Business Systems team to develop strategic & transformational solutions aligned with corporate strategy. Drive alignment with key stakeholders across all Dynatrace organizations to delivery world.
• Execute the roadmap, backlog and prioritization of Salesforce development team for Quote to Cash
• Lead, influence and mentor highly skilled development team providing sales and finance application solutions with new application deployments, strategic projects initiatives, continuous system improvements and business.
• Partner with key business stakeholders to identify and recommend process improvements, automation, performance improvements and focused on excellent user experience
• Collaborate with Product Engineering Team to solution and integrate applications

Needham, MA, US

• Drive vision and strategy for a suite of professional services related to the quote to cash lifecycle. This includes: CPQ, B2B Commerce, CLM, E-Signature, Taxes and Payment applications. Practice Director
• Drive the go to market strategy for the company around the Quote to Cash practice.
• Establish company as a trusted partner in the quote to cash space by fostering relationships with strategic partners such as Salesforce, Conga, Docusign and Avalara.
• Drive efforts to enable solutions and execution teams around products the practice should invest in and deliver.
• Serve as subject matter expert for pipeline of deals and drive year over year growth strategy.Solutions
• Manage CPQ pipeline and generate over $4m in sales annually.

Needham, MA, US

• Led and coached a team of highly skilled consultants in the successful delivery of quote to cash project engagements.
• Instrumental in building CPQ practice from 1-person to 10-person team of certified Salesforce CPQ and Conga specialists. Drove end-to-end implementations pertaining to CPQ, B2B Commerce, e-Signature and CLM.
• Successfully led team to deliver over 100 projects totaling over $8 million.
• Provided senior level oversight for all client engagements, assist in solutioning and troubleshooting and serve as escalation point for all project leads and clients on CPQ related issues.
• Managed project margin and team utilization to ensure profitability.

Needham, MA, US

• Collaborated with clients to analyze business requirements, design solutions and solve complex problems to deliver best practice implementations for Sales Cloud, CPQ, Conga and Service Cloud.
• Managed all aspects of client implementations including: Requirements (technical & functional), Configuration & Build, Project Management, UAT, Training and Deployment.
• Develop curriculum and lead workshops that provide end user training and support with the goal of increasing user engagement and strengthening users’ core skills.

Providence, Rhode Island, US

• Managed multiple projects and drove requirements gathering efforts for large initiatives. Successful in identifying and implementing process improvements for sales team that lead to 20% productivity gain.
• Solutioned and configured Salesforce enhancements including creation of custom objects, process builder, flows, alerts, templates and campaigns.
• Integrated, configured and maintained Marketo application and campaigns.

• Provide consulting services for small businesses with a focus on Salesforce.com implementation and administration, web design, marketing automation and lead management.
• Perform business process review and process improvement recommendations that result in assisting businesses in gaining a successful web presence using SEO, digital marketing (Pardot/Hubspot) and Salesforce integration.
• Define business requirements, document project plans, build websites and perform Salesforce configuration and training.

Attleboro, MA, US

Analyze business requirements and develop solutions for global sales and marketing organization. Manage the development and implementation of global business applications and implement process changes for improved efficiency.Successfully implemented global revenue forecasting system (Demantra) in 4 countries.

Dallas, TX, US

Manage marketing communications budget, websites, forecasting process and systems, and perform analysis on marketing and forecasting trends for global marketing organization.

Dallas, TX, US

Implemented and configured Salesforce.com solution and drove successful user adoption throughout Sales organization of over 200 Reps. Maintained market intelligence research library, created various websites, SharePoint sites and sales automation tools.

Bachelor Of Science - Bs, Information Systems

Aa, Business Administration