Cindy Braum Email & Phone Number

United States

United States

Kansas City, Missouri, United States

Overland Park, Kansas, United States

Lenexa, Kansas

• Partnered with stakeholders to prioritize enhancements and ensure optimal user efficiency of Salesforce• Maintained user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)• Provided end-user support (including system configuration, process building, complex formulas, and system maintenance) and assist users with pro-active best practices to enhance and increase their knowledge of the Salesforce CRM• Created and managed custom objects, fields formulas, validation rules, custom workflow and approval processes• Maintained all Salesforce environments (sandbox, production, etc.) including documentation, configuration and customizations.

Kansas City, Missouri, United States

• Served as a project manager for Microsoft Dynamics GP and CRM following Microsoft Dynamics Sure Step to achieve consistent, repeatable, successful implementations while leveraging resources to their strengths.• Responsible for daily communications with clients, managing their project staff, understanding their unique requirements, technical staff resourcing, and creating and communicating Enterprise project plans. • During implementations, managed budget as well as client expectations through regular communication with the client team and their executive sponsors.

• Participated in every aspect of Implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meeting the customer’s needs.• Responsible for coordination, planning and successful implementation of Microsoft Business Solutions.• Provided in-depth knowledge of the Microsoft Dynamics application and evaluated customer’s business processes against standard Microsoft Dynamics functionality.• Implemented and deployed Microsoft Dynamics CRM.• Conducted solution testing and assisted with user acceptance testing.• Provided end-user and administration training.• Assisted with pre-sales support.• Conducted Product Upgrades and new feature training.

Kansas City

• Conducted discovery meetings with customers and prospects to understand their sales, marketing and customer service requirements.• Demonstrated MS Dynamics CRM solution capabilities to the client.• Configured/customized Dynamics CRM using web-based administration tools (form layout, workflow design, view creation, dashboards etc).• Created and managed project timelines to ensure on-time and on-budget delivery.• Worked with developers to define and create specifications for any custom code or data migration requirements.• Provided MS Dynamics expertise recommending best-practices.• Conducted solution testing and assisted with user acceptance testing.• Provided end-user and administration training.

• Consulted with clients to gather business needs and requirements.• Oversaw installation, setup, and configuration of MS Dynamics CRM.• Managed CRM, GP and Hosted Email upgrade projects.• Managed Microsoft GP implementations, upgrades, support, and training.• Provisioned Microsoft ERP solutions including Dynamics CRM, SharePoint, and Dynamics GP in a cloud computing platform (MyAppsanywhere™).• Assisted Channel Managers with sales quotes.

Managed the Help Desk function, responsible for recognizing, prioritizing, resolving and routing end-user computer problems.

Supervised team of four application support specialists responsible for upper-level support of all PCG applications to 50 branch offices and corporate headquarters. Responsible for oversight of software testing and new product rollouts.

Facilitated an Enterprise Resource Planning system rollout to entire company. Worked closely with development team on customizations and design. Provided training and software support of entire system.

Implemented Microsoft Dynamics GP, which included business analysis, project management, data conversion, application integration and on/off-site training.

Responsible for monthly accounting, financial reporting, budgeting, variance and trend analysis, HR, payroll, Tax compliance, insurance coverage, and agency administration including computer systems and staff management.