Cindy Briner Email & Phone Number

Guelph, Ontario, Canada

Business Development, Relationship & Account Management, in addition to Customer implementations, Reporting analysis and all aspects of support for the EFAP Products & Mental Health Services.

London, Canada Area

Senior Account Manager, Relationship Manager and promotion and client support for EFAP Product & Services.

Waterloo, On

Responsible for product development, management & support for numerous active business lines simultaneously, to include the Out of Country solutions, Wellness Products and other core products within the Group Benefits field.Additional Accountabilities included: managing competitive positioning, develop and execute marketing/ promotional plan, assist with communication strategy, contribute content to web and marketing materials, facilitate, lead and participate in working group meetings, and remain actively involved in industry events, meetings and conferences.Several accomplishments that I am proud of, demonstrate my outstanding organizational & time management skillsI successfully launched an online health resource tool for plan members, within a short time frame of 90 days - start to finish! This projected included leading and collaborating with the working group, weekly update meetings, negotiations with vendor, facilitation of the development of a custom Health Risk Assessment, development and implementation of a communication and implementation plan, in both English and French.I transitioned six products within the Wellness Portfolio over to an operations team of Wellness Consultants within a short time frame of one month. This endeavor involved developing and executing a complete training module to ensure staff were successfully trained and able to operate independently with minimal support.I streamlined a cumbersome sales process for a product with extremely low sales activity and it increased the sales by 550% yr/yr.

I assisted with the management of a busy Travel Insurance Portfolio.I was responsible for product support and training to the front line sales staff, marketing and communications, sales reporting and tracking as well as effective ongoing relationship management with the underwriter.Accomplishment that I am proud of:I developed a dashboard template to effectively communicate the sales activity to management..

Product development, management and support of the Travel Medical Insurance and other Member Service Products.Accountabilities included: Development and execution of marketing & communication plans, development of marketing materials, training and coaching front line staff, coordinating consumer events, budgeting & forecasting, reporting and tracking as well as develop, implement and adhere to an effective audit process to ensure accuracy with Medical Declarations for Travel Insurance.Accomplishments that I am proud of:Coordinated the design of a quarterly Member Insurance Newsletter, producing a 5% response rate for each volume in the form of direct sales.Developed an audit process and checklist resulting in:Diminished 30% overall error rate by streamlining sales process to ensure customers completed their own declarations accurately and without assistance from CAA staff.Slashed number of claims errors by 20% year over year, saving $20K in claims denials by developing and implementing a new audit process and checklist tool

Cambridge & Kitchener

Manage day -to -day branch operations, administration, purchasing, inventory, customer service, employee relations: hiring, terminations, mentor, training, coaching, performance evaluations, performance management, scheduling, payroll, Liaison between Branch and Head Office, co-ordinate and facilitate consumer events, plan meetings, facilitate Accounts Receivables and Payable, cash management, daily bank deposits, first key holder with security.Accomplishment that I am proud of:I was recognized by senior management for superior branch business practices and was requested to develop and deliver a consistent training module to all branch managers. Designated as the Sponsor Trainer for new managers, significantly reducing number of inconsistent decisions and errors made by branch managers.

Business Skills Certificate, Business Management

Courses completed include: Human Relations, Critical and Creative Thinking, Personal Success, Marketing Strategies and Customer Service.

Gba Designation, Group Benefits

Improving Presentation Effectiveness, Business Management

Project Management Certificate, Project Management