Ms. Cindy Castaneda Email & Phone Number

Charlotte, North Carolina, United States

Make outbound calls to existing customer base to secure service appointments at high volume dealershipAssist service department with Spanish speaking customersDevelop marketing messages that increased email open rate by 20% and text messages with 15% conversion due to conversational style messaging.

United States

I love what I do - leaving a lasting impression with print and marketing projects for individuals, business leaders and small business owners. I am not an order taker rather I help to create projects that attract/retain your customers with quality work and focus on giving a ROI with targeted deliverables that get noticed and generate the right audience.

Remote

Remote

Charleston, South Carolina Area

• Developed strategic marketing plans for local business owners with 1,2,3 action plan designed to execute on marketing strategies based on market research.• Analyzed client's social media accounts, identified optimal channel for marketing growth and community building.• Trained local businesswomen social media with Social Media Game Night designed to learn by playing and winning prizes based on correct answers.

North Charleston, Sc

>>Trained team and peer supervision in a high volume call center.>>Evaluated performance for HIPPA compliance, call accuracy, and problem resolution.>>Facilitated with creation of training modules using to improve trainee comprehension of main concepts and application of technology needed for Customer Service Reps work tasks.

Charleston, South Carolina Area

>>Supported and coordinated Account Executive team requests for key provider accounts with provider status, inquiry requests, and quick response to urgent requests.>>Educated providers on plan benefits for credentialing and affiliation with SC Medicaid.>>Analyzed and identified reasons for claim denial by mismatch of provider demographic data in system..

North Charleston, Sc

-Top performing Customer Service Rep that resolves problems and takes ownership to streamlining processes to increase productivity.>>Managed all aspects of customer relationship management on a daily basis, which resulted in increased customer retention levels.>>Researched, educated, and resolved customer complaints in a timely manner which resulted in increased customer satisfaction levels by 80%.>>Adept in streamlining business processes and increasing operational efficiency levels.Achievements:-CSR of the Month, June 2012 for meeting 100% on call audits.-2012 Annual YTD Call Audit Score 99.57%.Led team achieving top team call grades for June 'Call Grade Competition'.-Strong relationship building skills to convert 80% dissatisfied members to satisfied members.-Quick decision maker and empathic listener to ensure health and safety of members.-Retain members and attract prospects by promoting members benefits versus competitors. -Gain members trust by delivering what I promise and reputation for quality work with persistent follow-up.

Charleston, South Carolina Area

>>Spearheaded nature trading program to drive sales and new memberships.>>Promoted events and new exhibits by interacting with guests and meeting their needs.>>Educated and oriented visitors to exhibits and explain animal habitats.>>Served as tour guide to families requiring assistance on aquarium orientation.

North Charleston, Sc

>> Developed competitive analyses to determine market position and aid competitive selling>> Created therapy bed catalog designed to target needs of critically ill patients in acute care>>Assessed weekly rental revenues to identify and resolve areas of concern

Monmouth Junction, Nj

>>Improved customer facing information by creating content and content architecture for new corporate websites rollouts.>>Conducted on-going marketing SWOT analyses to identify opportunities, market trends, and challenges.>>Project manager over campaign initiatives and trade shows for Americas, Europe and Middle East.>>Developed press releases, responded to media requests, managed travel arrangements and created marketing collateral.

-Check content of audio recorded books-Ensure grammar, pronunciation and context are clearly understood for blind or dyslexic (including graphs or charts)-Comment on changes needed or correct references used

--Executed marketing plans and seminars to support 3 marketing teams (Radio, Music TV and Magazine)--Developed marketing campaigns and support material for media product launches--Created external communications, sales presentations and marketing collateral for events, seminars and creative marketing initiatives--Conducted competitive analysis and market research to support marketing team plans and strategy --Compiled weekly competitive profile reports to assess business opportunities and challenges for all groups.

-Effectively coordinated and organized national and international trade shows by meeting account manager’s and clients’needs on a timely basis.-Developed proposals for subcontracting trade show services for turnkey solutions. -Established excellent rapport with trade show vendors, saving 67% on purchase orders.-Resolved on-site trade show issues.

-Served as liaison between product engineers and relationship managers to ensure customer satisfaction-Communicated benefits of e-bill plan to new customers-Resolved customer issues and complaints

Master Of Business Administration (Mba), Marketing And Business Management, 3.3

International MBA including internship at Emap Advertising to lead marketing campaigns, marketing analysis and tactics to compete.

B.S.B.A. (Business Administration), Marketing