Cindy Xia Email & Phone Number

Walnut, Ca, Us

Walnut, Ca, Us

Southwest Sales

• Research, identify, target and solidify relationships with new and existing Corporate and Consortia accounts• Solicit local companies and leads generated through group business to develop new relationships • Managed and organized independently the details of reservations for political dignitaries, A-list celebrities, CEO’s and other high-profile guests, ensuring a seamless stay• Prepare weekly reports tracking revenue and production for all Corporate accounts• Worked with many travel agencies to set up rates and confirm bookings in all booking platforms including SABRE, AMADEUS, WORLDSPAN and GALILEO/APOLLO

• Participated in the opening of the new 889-room rebuild of Wilshire Grand - InterContinental Los Angeles Downtown• Coordinated and detailed reservations for political dignitaries, A-list celebrities, CEO’s and other high-profile guests• Submitted a select number of RFP’s and Business Cases through Lanyon• Worked with Key Account Directors with time-sensitive re-negotiations • Produced, managed, and/or generated all corporate client contracts and production/audit reports• Handled all business travel sales inquiries and effectively qualified all leads prior to assigning to Sales Manager or Director of Corporate Sales• Provided administrative and sales support for the sales department

Courtyard & Residence Inn Los Angeles L.A. Live

• Participated in the opening of the new 393-room, dual-branded Marriott hotel, Courtyard and Residence Inn LA LIVE• Trained brand new on-boarding Events Specialist in all Marriott systems• Built and managed all pre-opening groups including city-wide conventions, E3 and BET• Designed all initial processes for group housing and convention services during opening• Negotiated group addendums and presented additional group room rates• Attended and contributed to Sales Strategy Calls with General Manager, Revenue Management, and Destination Sales Executive• Maintained all BT business and assisted in share-shifting business• Managed all convention services responsibilities including: accepting group turnovers, building and changing group blocks, managing rooming lists and pick-up reports, negotiating and contracting addendum terms and rates, maintaining relationship with Event Planner and/or Housing Agency, and performing post-event rooming audits

Residence Inn Arcadia

• Planned, organized and executed all events contracted to the 120-room extended stay, select service hotel• Created and implemented new guest policies, organized engineering projects, and drafted departmental memos

Residence Inn Arcadia

• Independently handled all arrivals and departures, all guest requests, and all service requests in one given shift• Worked independently to ensure all guests arriving and in-house have a seamless stay