• Oversaw business operations and business administration tasks• Directed product pricing, sales, development, and distribution based on customers’ demand • Managed and maintained accurate financial statements, inventory records, invoices, mailings, and sales receipts to ensure appropriate spending• Developed and facilitated operational management training to improve business services • Hired, trained, and supervised professional staff members and provided constructive feedback to enhance employees’ performances

• Created strategies to actively engage and support new members in their transition to an overseas command• Served as a family advocate, responded to individual family concerns, and assisted in active problem solving to reduce family-related issues • Provided leadership and facilitation of special events for VIP guests and military high command • Served as a trusted advisor, assisted families in their traditions and increased local family community engagement to get them acclimated

• Coached, trained, and managed hotel employees and hotel administrators • Created employee-centered initiatives to increase hotel and restaurant employees’ job satisfaction, morale, and performancesDeveloped the financial budget for a $13 million per year profit hotel • Prioritized employees’ and operational daily needs to ensure tasks were completed on a thorough and consistent basis • Managed 200 staff members and 20 managers, including scheduling, and ensured proper coverage for workflow needs

• Provided daily revenue management activities to grow occupancy and profits • Promoted returning customer growth through targeted customer marketing and exceptional stay experiences to increase brand loyalty • Developed and maintained the property’s $4 million per year budget • Managed and coached hotel staff, addressed their issues and concerns

• Managed Front Office, Housekeeping, Engineering and Food and Beverage, which included the supervision of 110 staff members • Analyzed budgets and reviewed profitability and performance metrics • Resolved guests’ concerns and problems efficiently and in a professional, respectful, and empathetic manner

• Supervised staff in a high-volume top performing hotel • Led and developed training through team and individual meetings and executed job-specific performance initiatives for work teams• Managed partnerships with key business stakeholders to drive new business • Evaluated and coached employees to develop top performing teams