Cindy Cole Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Ga

Auto/Transportation Underwriting Assistant. Process binders, policies and endorsements in carrier website. Report claims, order loss runs, process direct notice of cancellation's and reinstatements as needed.

Alpharetta, Ga

Provided leadership for the Claim-Set up Team, Conducted Quality Reviews and Monitored Audit Reports for a team of 16 employees.Organizing and Prioritizing an average of 500 incoming claims daily and answering emails within service level agreement.Verify / Determine Coverage by reviewing policy information and loss description. Obtain and ensure policy information is up to date or work with relevant parties (Underwriting, Brokers) to locate and update policy coverage.User Acceptance Testing for new claim system.Maintain Claim Routing Guide for over 60 different AIG divisions, used by claim set up and adjusters.Answer Claim Setup technician questions & assist Call Center with escalated / Catastrophic claims.Daily Production goal of 26 with a quality score of 98% achieved or exceeded.

Alpharetta, Ga

Provided training, coaching, and developing a research team of 5 employees. Researched and identify first notice of losses that come into the imaging center without proper information and route them appropriately.Effectively communicated internally and externally, routinely working with Insured's, brokers, insurance companies, Attorneys, claimants, and Third Party Administrators as well as underwriting to identify documents and expedite claim handling.Quality Reviews