I assigned the right crew to the right project and through communication and the vendor's desire to be the go-to contractor, customer deadlines were the priority, and delivering a quality, finished project was the outcome. My customers had faith and trust in me because they knew my commitment was to their overall satisfaction, without exception. This was evident in the repeat business the company was awarded. Additionally:•Expertly managed hundreds of projects for high-volume customers. •Assisted clients and vendors to navigate the new landscape created by the merger and acquisition of PPG and Arch Painting. My efforts resulted in vendors remaining engaged and profitable despite drastic changes in profit share. •Negotiated payouts with vendors to reach a satisfactory amount and ensure the project was accepted. •Managed each project through its life cycle, to include estimating which led to the client seeing consistency in quoting and pricing. •Met weekly invoicing deadlines to guarantee vendor payouts would be processed on time.•Dispatched onsite survey requests for most work orders, analyzed the return information for accuracy and photo clarity then provided the estimate to the client.•Reacted to client complaints immediately and resolved issues quickly which led to the client’s trust that their account was still being handled with urgency.

•Processed up to 260 reactive work orders at any given time for a high-volume customer with annual sales of approximately $2,000,000. •Led project teams to manage each project through its life cycle to include the survey process, entering data into customer’s third-party portals in addition to PPG’s unique software. •Communicated daily with vendors and clients, keeping all interested parties updated as the project progressed. •Audited final project details to invoice the customer and process vendor payouts on time.•Expertly diffused client complaints and took immediate action to resolve issues which led to the client’s trust.