Reviewing insurance property claims files submitted by Independent Insurance Field Adjusters. Additionally, during Catastrophe events performing as a QA Team Lead training and supporting a team of QA Examiners. This involves ensuring that the claim files are in compliance with the insurance carrier's guidelines for how to prepare their claim files. This also includes working in Xactimate and Xactanalysis daily. Once I finish with the file, then it is submitted to the carrier for their review, coverage determination, and completion with the insured.This review process includes viewing the inspection photos, reading the adjuster’s inspection narrative report for sensical and accurate content while also looking for any missing needed information, and proofreading for grammar and spelling errors; then reviewing the adjuster’s written estimate for the cost of the repairs. The estimate has many variables to check for accuracy; Measurements, Quantities, Coverage $ limits, Deductible, Sketch of the damaged property, and if the adjuster followed the insurance carrier’s guidelines for how they want their estimates written. The Photo Report, The Narrative Report, and the Estimate must all agree with each other. This review process calls for an eye for detail and is very detailed work. It is a team effort between the adjuster, me, and management to get the claim file ship shape before sending it to the insurance carrier.

Market and provide Life Coaching to new and existing clients to help them make changes to improve their lives.

Independent Adjuster/ContractorReviewed insurance property claims files submitted by Independent Insurance Field Adjusters in several states in the U.S. which included multiple insurance carriers in these states.This involved ensuring that the claim files were in compliance with the insurance carrier's guidelines for how to prepare their claim files. Once I finished with the file, then it was submitted to the carrier for their review, coverage determination, and completion with the insured.I processed homeowner property insurance claims for real and personal property as well as liability claims for commercial insurance policies, landlord’s rental properties, and tenant’s policies. This review process included viewing the inspection photos, reading the adjuster’s inspection narrative report for sensible and accurate content while also looking for any missing needed information, and proofreading for grammar and spelling errors. Checked for accuracy in the adjuster’s written estimate for the cost of the repairs. Checked Measurements, Quantities, Coverage $ limits, Deductible, Depreciation, Sketch of the damaged property, and checked whether the adjuster followed carrier guidelines. The Photo Report, The Narrative Report, and the Estimate must all be in agreement with each other. This review process calls for an eye for detail and is very detailed work. It was a team effort between the adjuster and me to get the claim file ship shape before sending it to the insurance carrier.I used Xactanalysis and the same Xactimate/X1 estimating software the field adjusters used to collaborate the claim file and made edits and corrections where needed. If there was not enough information provided for me to collaborate the file, I worked with the field adjusters by emailing them the requested revisions and/or via phone conversations, and sometimes texting.This position also required noticing any potential fraudulent claims and documenting my findings.

Independent Adjuster/ContractorThis position was located in Port Neches and Beaumont Texas after a chemical plant explosion occurred in Port Neches in the early morning hours on Thanksgiving day in 2019. It was a short deployment. Reviewed insurance property claim files submitted by Independent Insurance Field Adjusters for this event. This involved ensuring that the claim files were in compliance with the insurance carrier's guidelines for how to prepare their claim files. Once I finished with the file, then it was submitted to the carrier for their review, coverage determination, and completion with the insured.This review process included viewing the inspection photos, reading the adjuster’s inspection narrative report for sensible and accurate content while also looking for any missing needed information, and proofreading for grammar and spelling errors. Checked for accuracy in the adjuster’s written estimate for the cost of the repairs. Checked Measurements, Quantities, Coverage $ limits, Deductible, Depreciation, Sketch of the damaged property, and checked whether the adjuster followed carrier guidelines. The Photo Report, The Narrative Report, and the Estimate must all be in agreement with each other. This review process calls for an eye for detail and is very detailed work. It was a team effort between the adjuster and me to get the claim file ship shape before sending it to the insurance carrier.I used Xactanalysis and Xactimate estimating software the field adjusters used to collaborate the claim file and made edits and corrections where needed. If there was not enough information provided for me to collaborate the file, I worked with the field adjusters by emailing them the requested revisions and/or via phone conversations, and sometimes texting.I was also a Team Lead of our team overseeing the other file examiners present onsite for this assignment. I assisted with solving problems. This was a 7 days a week 12 hour per day work assignment.

Independent Adjuster/ContractorI began this position during Hurricane Harvey. Reviewed insurance property claims files submitted by Independent Insurance Field Adjusters in several states in the U.S. which included multiple insurance carriers in these states.This involved ensuring that the claim files were in compliance with the insurance carrier's guidelines for how to prepare their claim files. Once I finished with the file, then it was submitted to the carrier for their review, coverage determination, and completion with the insured.I processed homeowner property insurance claims for real and personal property as well as liability claims for commercial insurance policies, landlord’s rental properties, and tenant’s policies. This review process included viewing the inspection photos, reading the adjuster’s inspection narrative report for sensible and accurate content while also looking for any missing needed information, and proofreading for grammar and spelling errors. Then reviewing the adjuster’s written estimate for the cost of the repairs. The estimate has many variables to check for accuracy; Measurements, Quantities, Coverage $ limits, Deductible, Sketch of the damaged property, and if the adjuster followed the insurance carrier’s guidelines for how they want their estimates written. The Photo Report, The Narrative Report, and the Estimate must all match each other. This review process calls for an eye for detail and is very detailed work. It was a team effort between the adjuster and ne to get the claim file ship shape before sending it to the insurance carrier.I used Xactanalysis and the same Xactimate 28 estimating software the field adjusters used to collaborate the claim file and made edits and corrections where needed. If there was not enough information provided for me to collaborate the file, I worked with the field adjusters by emailing them the requested revisions and/or via phone conversations, and sometimes texting.

Worked as a Staff Field Adjuster inspecting homeowner property claims in and around the Denver Colorado area. Performed all the duties of a field adjuster including scoping damages, photographing the property, measuring, sketching, and writing the repair estimate using Xactimate 28 software. Provided superior customer service to the insureds, met with contractors on site and followed up to complete the claims handling process and issued payment to the insureds. Also performed as a Desk Adjuster assigning and reviewer Independent Adjuster's claim files working in Xactanalysis and with Xactimate software. Worked with the Independent Adjuster to complete the claims as well as working with the insureds throughout the claims handling process through completion. Issued payment to the insureds. Processed Fee Bill Invoices to pay the Independent Adjusting Firm for the service provided by their Independent Adjusters in their employment.This position also required noticing any potential fraudulent claims, documenting my findings, and when fraud was suspected referring the claim to the Special Investigation Unit.

I was promoted to a Team Lead position in 2012 leading, supervising existing team members, and training brand new field adjusters in this job. Met these field adjusters onsite in whatever state they were working and provided on the job training. Reviewed their claim files in the same way as mentioned in the above later jobs I have had. Walked them step by step through how to perform everything needed to do the job.In 2015, I also trained and managed an in-house Initial Contact Unit in the Nationwide Insurance Corporate office in Des Moines Iowa. I also functioned in this role remotely at home in Colorado. This Unit was the first point of contact for the insured to speak to after the insured filed their claim.I changed roles as needed by Nationwide Insurance from Field Work to Inside Desk Work and back to the Field when instructed. At times I also worked remotely from home reviewing our entire team of 30 field adjuster's claim files while they were onsite at the insured's property. I designed the workflow for this file review system. I set the payment authorities for these adjusters to be able to issue the check to the insured while onsite at the inspection. My time with Nationwide also entailed noticing any potential fraudulent claims, documenting my findings, and when fraud was suspected referring the claim to the Special Investigation Unit.

Inspected property claims in the field in 9 states as a Catastrophe Field Adjuster. Worked 7 days a week for 12 hours a day up to 9 months each year on 21 day tours with a few days off to drive home and be off 2 days and then drive to wherever management assigned me to work for the next 21 days. Drove from Minnesota to Texas, Missouri, Iowa, Wisconsin, Colorado, and Wyoming. I was typically off from November through January. Our team would return each February and March to start again. This work involved contacting the insureds to schedule an inspection, complete the inspection with photos and take measurements, sketch the damaged property, write the repair estimate, submit to management for review and approval, and issue payment to the insured. Duties included setting up a ladder and inspecting all roofs, inspecting additional structures, inspecting damaged personal property, meeting with the insureds and contractors. Handled the claim from start to finish. Customer service skills were paramount. I excelled and still excel in customer service.My time with Nationwide also entailed noticing any potential fraudulent claims, documenting my findings, and when fraud was suspected referring the claim to the Special Investigation Unit.

As an Administrator for this non-profit agency, I contacted high school officials to recruit their schools to host high school foreign exchange students. I functioned as a liaison between school administrators, students, and host families while staying in compliance with the U.S. State Department regulations. I recruited, trained, and supervised Academic Coordinators to recruit host families to host the high school exchange students and to match these students with the appropriate homestay family.

Provided Transpersonal Counseling/Guided Imagery services to individuals and provided mediation for couples.