Cindy Costanza, Pmp Email & Phone Number

United States

San Francisco Bay Area

• Orchestrate a seamless experience for high-value clients, managing a portfolio of $9.5 million in orders; successfully coordinated projects for VIP clients and C-suite executives, garnering personal requests for.
• Received the RH Award for exemplifying quality, service, and a people-first mentality.
• Used reporting analytics to improve teamwide workload accuracy by 19%, successively increasing available workload availability by 3-6% per week for 24 team members
• Analyze supply chain trends to assist in determining the accuracy of our estimated production and transit lead times for client orders, subsequently accomplishing accurate delivery deadlines for complex phases
• Implemented weekly team reminders resulting in a 13% increase in team-wide recognition and feedback
• Facilitate swift and accurate resolutions by managing communication between designers, vendors, billing specialists, and distribution centers.

San Joaquin County, California, United States

• Assisted internal and external clients with any product, process, or experience queries; surpassing daily average for calls taken and ensuring all communications have a ‘one call resolution’ mentality
• Exceeded client service expectations with the fewest number of escalations and high call success rate, achieving the 90% percentile for calls answered
• Managed client orders in order to ensure that the RH experience exceeds expectations from beginning to end through the use of Salesforce and other internal systems
• Received a promotion to become a Project Coordinator, managing high value projects, after collaborating with cross-functional partners and leaders to exceed customer expectations.
• Built brand loyalty and revenue through in-depth knowledge of RH product offerings, processes and systems

Walnut Creek, California, United States

• Executed accounts payable and receivable, ensuring payments are received in a timely manner and entered into the SAP system; audited and balanced the books at month and year end; ensured HSA, car allowance, and expense.
• Administered a forecasting tool, leading to an 8% increase in production efficiency and simplification of raw material ordering.
• Developed a filing process for completing annual state registrations to ensure annual regulatory requirements were met; completed renewals for each product in the individual states they are sold
• Furthered client retention through execution of client appreciation trips, customer gifts, and coordinated events; Facilitated and planned the organization wide annual conference

Sacramento, California Area

Assisting individuals in achieving their personal, professional, and financial goals through financial planning.

Stockton, California Area

Phillip's Financial offers securities and financial advisory through LPL Financial. -Gained hands on experience with the various programs used by LPL, such as BranchNet and Client Works-Participated in various educational modules to expand my knowledge on the industry, including courses on time management, security protocols, and general program.