Cindy Mcclain Email & Phone Number

Kannapolis, North Carolina, United States

United States

Subject matter expert on all occupational safety and health related matters. This included compliance with regulatory and internal standards, the continuous reduction of risk factors that contribute to workplace injury and illness, and the optimization of safe facility and work design in RIM Operations. • Investigate work place injuries and auto accidents with operations management team• Work with Risk Management regarding compliance and OSHA• Conduct Safety Leadership training for New People Leaders • Led monthly safety conference calls for NAO Leadership to review all incidents

North Carolina

Proactively managed complex customer accounts while focusing on opportunities of revenue growth for mid-market accounts. Emphasis on building strong customer relationships, contract retention and introducing new products and services. Collaborate with C-level decision makers to provide the best possible solution for their organization. Focus on customer loyalty by managing existing contracts and negotiations for creative ways to benefit both.

Strategically executed customer requirements for digitizing paper records making their daily processes more efficient. Develop, implement and manage imaging standards and day-to-day facility performance and capacity. Engage Business Development Executives and Subject Matter Experts to create a custom solution for customer data. Expertise in Special Projects and Project Management with internal and external customers. Manager of Release of Information and those employees servicing 11 off-site clinics and their respective Territory Data Entry teams.

North And South Carolina

Effectively managed Customer Service and Data Entry teams for North and South Carolina. Provide training of new hires, existing employees, new customers and those companies acquired as new business. This leadership role consisted of collaborating with operations, transportation and project leadership to support, on board and provide issue resolution for all customer related concerns.