Cindy Edelman Email & Phone Number

Greater New York City Area

Princeton, Nj

Supporting the President of North American Operations with a variety of responsibilities ranging from HR, customer service, sales, credit management, general research and ad hoc projects. Also, manage daily office operations including ordering, international shipping and office maintenance.• Procured two specialized warehouses in various parts of the country following thorough investigations• Coordinated the L1B Visa of foreign worker, interfaced with specialized attorney and met deadline• Researched and established the health, dental and life insurance policies for company employees• Assisted in the coordination of the company 401K plan

Piscataway, Nj

Responsible for reviewing executed pharmaceutical contracts for accuracy. Data enter pertinent contract information and scan into Johnson & Johnson database. Provide executed contracts to clients as requested. Team with Contract Development Team to resolve contract discrepancies. Create reports for clients on an ad hoc basis. File contracts when data entry is completed.

Managed major corporate accounts for outbound call center operations. Successfully launched two new programs and met all client deadlines. Responsible for sales results of 70 representatives in two call centers. Increased sales conversion rate by 33%. Improved overall quality measures and met all monthly objectives. Improved attachment sales rates and outperformed other vendors. Managed delivery of constantly changing program requirements and met all deadlines. Recommended improvements and reduced order fallout by 10% after two months.

Managed the creation of new consumer marketing offers and initiatives, led the implementation of sales and service strategies for eight telemarketing centers and led a team of eight headquarters and field managers to implement marketing strategies and processes into the Customer Service channel. Managed monthly and quality customer satisfaction studies. Oversaw a Systems Administration staff of five ensuring the availability and integrity of multiple operations systems. Responsible for monitoring quality and increasing customer satisfaction and sales results for inbound telemarketing center. Also held positions as Commercial Account Manager, Account Executive and Purchasing Specialist.