Cindy Harvey Email & Phone Number

Belleville, Ontario

Active liaison between internal departments to improve operational effectiveness while providing administrative support to aid in multiple business operations, while overseeing all customer/client accounts.Provides essential recommendations to the Operation’s Manager regarding more effective and organized handling of specific operations within the organization. Active participant in the development and initiation of new SOP’s and work methods to increase productivity, and efficiency of staff, while accommodating work duties when required to ensure tasks are complete in a timely manner.Maintains an effective medium of communication and close collaboration among co-workers within the organization.Responsible for maintaining accurate customer base, including setting up new customer accounts, account maintenance, investigating customer reported problems with the ability to develop and maintain strong long term customer relationships and ensuring customer satisfaction.Proficient use of Smart Vendor and accounting software such as QuickBook’s to produce client purchase orders and invoices, payment processing and collecting payments on overdue accounts.Operates as the lead point of contact for all client customer inquiries and customer support for over 11,000 recurring customers; handling inbound customer calls regarding placing orders, handling returns, refunds and escalated customer service issues and providing a timely successful delivery of solutions.Able to work productively and effectively with initiative and drive, while multi-tasking various assignments under tight deadlines while maintaining attention to detail.Possess excellent verbal and written communication skills for a demanding and customer focused work environment.

London, Canada Area

Proficient in the identification of dermatophyte species and highly effective in the management of multiple ongoing projects, while maintaining daily laboratory preparedness.Conducted multiple onychomycosis clinical trials, including the processing and diagnoses of dermatophyte species through microscopic, culture based and biochemical methods for approximately 250 patients prior to and post treatments for up to 72 weeks.Conducted the testing and diagnoses of all suspected OHIP patience fungal infections.Obtained experience in in-vitro anti-fungal susceptibility testing for pharmaceutical companies, for which results adhered to the standards governed by the Clinical and Laboratory Standard Institute.Experienced in DNA extraction and quantification for ongoing research projects.Extensive experience with quality assurance standards and quality control practices within a microbiological laboratory.Directly involved in all quality control steps from specimen reception to specimen processing, ensuring that all steps fall within acceptable ranges.Skilled in precise implementation and documentation of sterility procedures.Organized and meticulous, with a highly developed sense of attention to detail, while adhering to stringent guidelines.Highly effective in the management of multiple ongoing projects within varied timelines, while maintaining daily laboratory preparedness.Competent in laboratory audit preparation as well as being formally examined during the audit process.

London, Canada Area

Highly creative and organized in the development and administration of program plans.Provided an inviting, safe and supportive environment for groups of 15-30 school aged children while promoting the development of social skills, academics, self-esteem and self-awareness.Successfully responded to the individual needs of each children and was able to establish stable and consistent relationships.Responsible for ensuring the efficient day to day administration and documentation all program activities including registration forms, daily registers and record keeping.Insured adequate supervision at all times by maintaining appropriate staff/children ratios and effective deployment of staff.Liaised sensitively with parents on matters concerning incidents or behaviors while maintaining confidentiality.

Bachelor Of Applied Science (B.A.Sc.), Biology/ Microbiology

General Arts And Science Diploma, Science And Communications