Cindy Froese Email & Phone Number

Volunteer Biblical Counselor and ministry leader providing counseling services in various pastoral care ministries. Facilitate biblical studiesCounsel and mentor individuals and married couplesConceive, develop and implement marriage ministry programs and curriculumCertified Biblical Counselor through the Association of Biblical Counselors.

Managed salon traffic flow for salon manager, hair stylists and store managers by answering phone calls, booking salon appointments and assisting walk-in clientele.Contributed to increased salon and store sales through suggestive service selling techniques, set-up of advertising displays and merchandise arrangementResolved customer complaints promptly and successfully. Handled sales, refunds and exchanges to ensure that the correct price, tax and/or discount were applied correctly to each sale

Provided administrative oversight and support for a prominent counseling center with multiple locations.Managed all client inquiries, providing them pre-counseling support and assessing their needs to determine their counselor assignment Supported the founder & president and 14 counselors by coordinating calendars, scheduling appointments and booking rooms to ensure a smooth transition for both the counselor and the clientManaged client files, including insurance claims and confidential counseling records

Created and reviewed content owned by the Emerging Corporate Market division for various departmental products, which provided answers to FAQs and links to important information regarding fiduciary responsibilities and plan administration topics.Fidelity Investments is one of the world's largest providers of financial services, with assets under administration of approximately $3.6 trillion, including managed assets of $1.6 trillionTracked content expiration pieces for the client services department and served as liaison to the legal team in overseeing the review process to ensure a successful and timely launch of the piecesProvided functional website maintenance for various departmental intranet sitesManaged the KnowledgeBase feedback folder, which consisted of client and associate responses to FAQs and a library of resources designed to guide and educate

Served as the Emerging Corporate Market Conversion Services Analyst and Processor, focused on creating seamless and accurate conversions of new clients' participant data from prior record keepers.Assisted the Data Conversion Consultants with researching and correcting participant data errors to ensure aggressive deadlines and updating of client records were met before the closing bell of the NYSE Created reports for the clients, Data Conversion Consultants, and management to ensure accuracy of new participant records pending final client approvalGenerated deconversion strategy documents for departing clients from Fidelity, and coordinated final participant records with the new record keepersWorked closely with clients, Relationship Managers, Project Managers, Implementation Managers, Data Conversion Consultants, prior record keepers and prior trustees to ensure an effective transition for new plans and liquidation of departing plans

Supported Fidelity Client Managers and Fortune 500 clients with uploading procedures of 401(k) files into Plan Sponsor Web Station as a part of the Emerging Corporate Market division. Educated management and clients regarding new system enhancements. Managed clients' 401(k) files by conducting audits, researching and correcting errors before close of NYSE Researched unidentified wires to ensure appropriate funding to any outstanding 401(k) client filesProcessed participants' rollovers and loan pay-off checks; enrolled new participants into various client 401(k) plans

Partnered with Service Delivery Specialists and Supervisors in resolving issues within participants' account.Enrolled participants into clients' 401(k) plans and assisted with accessing the accounts via the webModified participants' portfolio by moving existing dollars between funds and reallocating future contributionsCoached and counseled new hire trainees and provided documented feedback to management

Provided full administrative support for the Communications Director, two Communications Managers and a Communications Specialist within the Corporate Communications departmentManaged individual and departmental needs, which included making travel itineraries, coordinating meetings and catering functions, and processing invoices for expense reportsMet aggressive deadlines that included large national media mail-outs; created and assembled numerous press kits; managed substantial media lists in Microsoft Access databaseCreated monthly media activity reports for Fidelity Managers and Executives; reports included tracking national newspapers referencing Fidelity Investments and ordering audio/video media transcriptsProvided news releases to reporters that highlighted new Fidelity Investor Center Managers and wrote articles for "The Fidelity Exchange," an in-house newspaper