I use standard protocols to be sure all customer's sensitive information is kept secure at all times. Successfully add mailed in checks to individuals bank account when sent to Banking by Mail. Add business and personal checks to business accounts that have been sent into Lockbox for remittance. Key check amounts and invoice numbers in keying program. Sort incoming mail into LockBox account mailbox' that have been rejected by the mail machine.Use tenkey everyday. Also use Outlook and Excel.

Possess two and a half years of experience auditing records of truck drivers wanting to come on to Dart Transit. My job was to certify that each driver’s file had all reports and background checks required by the Department of Transportation. (DOT) Also make sure each driver had a safe driving record, (not too many preventable accidents), good job history, (not too many jobs), and the jobs listed on the application were verified by the companies they said they held jobs with, for the past 36 months. If I was not able to verify everything because some paperwork or reports were missing in the file I partnered with the recruiter or their processor and asked them to get what was required. Commonly needed information was work verification, accident reports, current DOT physical med card or criminal background paperwork for the driver’s file. The driver was not certified to be activated and given a semi and trailer until he met both DOT and Dart guidelines.I used Microsoft Office products Outlook, Excel, Teams and Word on a daily basis.

• Effectively processed customer and internal bank employee requests for US Bank commercial customers. Enabling commercial customers to move their money electronically safe and securely, • Validated requests for security tokens per security guidelines, processed requests, and forwarded security tokens to commercial customers.• Researched returned packages and contacted the requester letting them know the package was returned as undeliverable. • Entered Focal Point Plus (FPP) accounts into JTMAN program, per internal requests. For security and auditing purposes, emulated FPPs processed by others. • Researched issues and issued soft tokens for designated customers and internal bank employees via the phone. • Maintained a Token Program spreadsheet of users with their assigned tokens for customers and uploaded for billing. • Added and deleted Check Filters and Check Blocks to commercial accounts in Hogan. • Conducted as needed the daily processing of TMIG Billing requests. • Initiated and created Best Practices, (Instructions), for the Lost Token Report, and Checking for Billing Rejects on the Lost Token Report. • Provided training for other employees to run and upload the Lost Token Report. • Trained the Single Point Level 2s on token reassignment s for afterhours support.

• In collaboration with other internal partners, created and presented PowerPoint Presentations to support Operational Guidelines, (OG), and Fault Detection Diagnostics, (FDD) Tools. • Researched OG reporting for HVAC, (Heating, Ventilation and Air Conditioning) and Lighting guideline schedules were followed and changed programming as required. • Researched FDD reporting for HVAC and Lighting equipment were working as efficiently as possible • Maintained all store information and lighting equipment in the OG Database for the entire 1800 store portfolio.• Effectively partnered with multiple business partners including engineering, store operations, electrical, housekeeping and other departments to populate OG Database.• Documented Best Practice for running and researching Lighting OG report once process was finalized. Then task was handed off to the team’s contractors to work.• Was part of the team that came up with new ideas for customizing the OG to make it a more efficient tool • Was on the team that came up with an added tool to assist in keeping the OG database up with changes made to HVAC Operating system for individual stores• I was the subject matter expert for the OG. And the resource for lighting questions.• Showed new teammates and other departments how the OG worked and how it could help them• Made a PowerPoint and presented it to the VP of Property Development and his team when I came up with a way to program the Lighting so it saved the company over 2 million dollars a year.• Suggested to the Electrical Team that we had all the actual run time information for lighting that could help them with yearly relamping figures. This report would save that team numerous man hours for calculations and this new way of relamping could save the company billions portfolio wide.• Collaborated with the Electrical Team and the Lighting OG vendor to make this new report to help the Electrical Team forecast their yearly relamping for entire store portfolio.

• Performed HVAC Function Block programming in Web Control - The program that schedules store’s Lighting and HVAC and HVAC systems for nationwide store portfolio• Researched Operational Guideline (OG) reporting to be sure the HVAC guidelines schedules were being followed• Researched Fault Diagnostic Detection (FDD) reporting to be sure HVAC equipment was operating properly. • Participated in weekly vendor calls and visits for OG and FDD

• Handled Alert One Calls•Verify Emergency Work Orders•Process KANA emails•Followed up with vendors on emergency work orders•Was used as a resource for co-workers

•Wrote and followed up on work orders•Sent out Push Reports •Identified and handled Undeliverable issues with Reports•Lead Person for Turnover and processed new stores•Created sites in Alarm Program (SBN) and maintained store and panel information•Processed Alarm Center requests

•Took incoming calls from the stores reporting issues and wrote up work orders for them•Followed up with the vendor on Emergency Work Orders •Researched discrepancies with vendor invoicing•Handled Alert One Calls when they came in from the stores•Monitored and processed the store alarms as they came in