• Serve as the company's Benefits Administrator assisting employees with initial/open enrollment activities; helped to deliver a seamless transition from one BCBS HMO plan to another to support a new prescription plan.• Server as the key Benefits Administrator for Blue Cross/Blue Shield, Delta Dental, and Guardian Anytime.• Implemented the Moore Addison Reports initiative; increased efficiency, communication, and customer service.• Deliver precise, accurate, and consistent orders and quotes via a comprehensive Microsoft Access database.• Successfully developed a standard order retention process to accommodate repeat customers.• Led software training and provide ongoing IT support to office staff and IT Consultants as the first line of defense.• Customize fields and forms within QuickBooks to meet the specific office needs.• Review and analyze job orders to identify and resolve discrepancies in pricing/quotes; achieve significant cost savings by paying close attention to detail and ensuring that the jobs consistent with customer expectations.• Achieve cost savings by reviewing the details, reworking, developing correct parts, and utilizing updated revisions.• Manage and maintain records for incoming orders; streamlined activities and reporting for plant foremen.• Track and maintain orders/quotes by Buyer/Assistant Buyer; conduct quarterly analysis to identify quoting and buying trends, determine the quote-to-order conversion rate, and review calculations to ensure price accuracy.

• Built and maintained positive relationships with external insurance producers in Hawaii and Texas markets; served as a liaison between producers and corporate IT staff to coordinate technical personnel workflow in multiple time zones. • Maintained a Visio floor plan with Human Resources to adapt with departmental and user changes.• Oversaw IT's hardware/software inventory; determined equipment available to manage backup and software licensing.• Established monthly reporting schedules and structure to log daily results of data transmissions to the state of Illinois; supported other insurance companies on the EDI format as the first company to implement and master the process.• Served on the Disaster Recovery Team; developed the functional environment within 24-48 hours following a disaster.• Selected by the IT Manager to head special projects such as the configuration, upgrades, and troubleshooting of all IBM/Lenovo laptops, BlackBerrys for managers and executives; also headed the Go-to-Meeting software evaluation, recommendation, implementation, training, and support.• Created, tested, implement effective group policies based on user groups’ job responsibilities. Saved the company money so employees could not change their computer’s time for the online time clock program.• Maintained HP printers, copiers, and fax machines; ensure optimal functionality and added security.• Managed the GoToMeeting software evaluation, recommendation, implementation, training, and ongoing support.• Successfully installed new servers, maintained existing servers, hardware/software updates, and troubleshot issues.

• Successfully introduced a new plan for the conversion of the company's Novell NetWare environment to WindowsNT; collaborated with the technical staff to ensure a seamless transition of users to WindowsNT 4.0 server environment.• Created supporting documentation for the network, software, and hardware installation.• Recommended the Backup Exec software package; installed, configured and monitored the daily statistics.